Best Friends Pet Hotel

Lead Customer Service Representative

North Plainfield, NJ, US

18 days ago
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Summary

Our Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 70 locations in more than twenty states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

We Offer

  • Health, dental, vision, life insurance, STD/LTD, 401K with company matching
  • ESOP - Employee Stock Ownership Plan (100% company paid)
  • Paid vacation
  • Pet supply and service discounts and more!

Responsibilities

  • Main lobby operations – check-ins, check-outs, guest visits and tours, answering general

questions

  • Answering and handling calls in a professional manner
  • Maintaining cleanliness
  • Caring for animals
  • Scheduling
  • File maintenance
  • Data entry
  • Assisting in kennel duties
  • Locking and securing building

Required Education

  • High school or equivalent

Required Experience

  • Customer Service: 1 year

Preferred Experience

  • Key holder
  • Animal Care
  • Front Desk

Essential Job Functions

  • Main lobby operations – check-ins, check-outs, guest visits and tours, answering general

questions

  • Answering and handling calls in a professional manner
  • Maintaining cleanliness
  • Maintaining cleanliness
  • Scheduling
  • File maintenance
  • Data entry
  • Kennel duties
  • Animal Care

Requirements

  • Able to work evenings, weekends, and holidays
  • 1 year customer service experience preferred
  • Computer skills
  • Timekeeping
  • Excellent organizational skills
  • Able to utilize multi-line phone
  • Strong communication skills
  • Able to lift 40 lbs.
  • Able to stand for up to 8 hours a day
  • Able to handle dogs on leashes
  • Display professional manner at all times
  • Driver's License

To learn more, please visit on the web: www.bestfriendspetcare.com

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