Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private client, commercial banking, treasury, and retail banking.

Introduction: Robertson is seeking a skilled Lead, Customer Segments (Program Management & Operations) to join our client.

Contract Period: 24 months with potential to extend or convert

Pay Rate: Starting from $35 per hour

Location: Toronto, ON

Location Type: Hybrid; 2 days a week (Tuesdays & Thursdays)

Business Hours: Monday to Friday

Job Responsibilities

• Execute on and resolve customer inquiries and escalations from various teams related to New to Canada customer accounts
• Perform impact assessment for a new regulatory, policy or process requirement impacting New to Canada programs, create detailed change management plans and workback schedules, get alignment from cross-functional partners and oversee execution
• Develop and maintain program dashboards and update monthly metrics and management reporting
• Update external and/or internal program documents
• Work with Digital teams to create detailed requirements and perform UAT
  
  

Experience & Qualification Requirements

• 5+ years in Retail Banking industry in areas such as Product, Operations, Branch or Customer Service
• Understanding of retail banking products and business processes
• Quantitative skills with the ability to analyze issues, consolidate learning to develop strategies, and deploy tactics
• Analytical skills and strong attention to detail
• Experience of leading cross-functional initiatives
• Bachelor’s degree
• Excellent relationship development and management skills
• Ability to prioritize and manage multiple assignments simultaneously
• Team oriented, flexible, collaborative
• Results oriented, driven and self-motivated with a commitment to excellence
• Advanced PowerPoint and Excel skills
• ALL CANDIDATES MUST COMPLETE A CRIMINAL AND CREDIT CHECK AS PART OF THE APPLICATION PROCESS****
  
  

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Robertson & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply.

Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.