POSITION TITLE: Lead Case Manager
PRIMARY SUPERVISOR: Pastor Jan Bolerjack
DEPARTMENT: Housing
SUPERVISES: Case Managers
STATUS: Non-Exempt
SALARY RANGE: $30 - $35 per hour
POSITION DESCRIPTION: The Lead Case Manager will organize, monitor, assist, and ensure that all delivered services by the Case Management team meet the needs of Rapid Rehousing, Housing Navigation, Prevention (aka Problem Solving), and data. This includes assisting Case Managers in monitoring, reviewing and assisting Case Managers to implement and execute service provisions based on the core components of the housing programs. You will oversee and coordinate comprehensive support for migrant individuals and families, ensuring they receive the necessary resources to achieve successful integration and well-being. This role is responsible for managing a team of case managers, facilitating communication among stakeholders, and implementing wraparound services to address the unique needs of the migrant population.
Lead Case Manager will monitor and provide assistance to Case Managers and upper management under a combination of administrative/office duties and field work related to housing programs. Lead Case Managers will monitor, review and maintain housing programs HMIS data entry, reports and required updates in accordance with program and contract targets/outcomes. The position requires a combination of administrative/office duties, basic training, monitor readiness and field/outreach work.
REQUIREMENTS & QUALIFICATIONS:
Ø Bachelor’s degree from an accredited college or university.
Ø Minimum 2 years of experience working as a case manager with the homeless population and possess knowledge of housing and other area resources.
Ø Must be proficient in record keeping, tracking, maintaining, and reporting statistics according to program guidelines and requirements.
Ø Must have the ability to meet the physical requirements of this position.
Ø Bilingual preferred
Ø Database experience (HMIS) strongly preferred
Ø Familiarity with HUD programs
Ø Valid Washington State driver’s license and insured automobile
DUTIES AND RESPONSIBILITIES:
All of the responsibilities listed below are considered essential functions of this position. Additionally, this position is expected to ensure adherence to the core operating values and the strategic direction of the agency. This is an on campus none remote working position.
Ø Monitor and screen for daily eligible referrals, assign and monitor case managers' caseload
Ø Monitor, review and assist Case Managers with master file review and assessment of data collected to assure all necessary documentation is collected for program services eligibility purposes
Ø Monitor, review and maintain housing programs data entry and required updates
Ø Foster a collaborative and supportive work environment while also fostering an inclusive environment by demonstrating cultural sensitivity and understanding of the diverse backgrounds of clients.
Ø Collaborate with local agencies, organizations, and service providers to develop a network of resources for clients.
Ø Facilitate access to essential services such as healthcare, legal assistance, job training, and educational opportunities.
Ø Design and implement wraparound services tailored to the specific needs of migrant populations.
Ø Respond to crises that clients may face, providing immediate support and intervention as needed.
Confidentiality and Privacy
Adheres to all legal parameters for ensuring and maintaining clients’ confidentiality including HIPAA, State and Federal laws.