Are you ready to make an impact at DTCC? Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance. Pay and Benefits: * Competitive compensation, including base pay and annual incentive * Comprehensive health and life insurance and well-being benefits, based on location * Pension / Retirement benefits * Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being. * DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee). The Impact you will have in this role: DTCC leverages event and alert management systems integrated with tools like ServiceNow and PagerDuty, to monitor our infrastructure in real-time and detect anomalies and escalate them to the correct support teams that will then review and take either reactive or proactive action for incident resolution. This role in Event and Alert Mgmt. is crucial for bridging the gap between IT and business. This position ensures clear and comprehensive technical writing, oversees PagerDuty UAT and ETE testing, and documents user requirements and journeys to optimize the end-user experience. A key responsibility also includes creating job aids and governance documentation to support organizational standards and practices. Additionally, the role fosters team collaboration and coordination, which is vital for successful project execution. Primary Responsibilities: * Develop clear and comprehensive technical documentation, including job aids and governance materials such as standards, policy and procedures, to ensure complex technical information is easily understood by various stakeholders. * Plan, execute, and manage User Acceptance Testing (UAT) and End-to-End (ETE) testing for PagerDuty to ensure system reliability and performance. * Gather and document user requirements, map user journeys, and translate these into detailed documentation to optimize the end-user experience. * Facilitate communication and coordination across various departments, resolve conflicts, and ensure all team members are aligned and working towards common goals. * Produce required project analysis documentation such as business requirements, scope matrix, use cases, sequence diagrams, future state proposals, and UAT plans. * Create and maintain job aids, process documents, and governance documentation to support organizational standards and practices. * Stay current with customer needs and strategies, communicate updates and findings through formal and informal written methods, and facilitate project meetings and presentations to diverse audiences. * Help define and document product specifications, user stories, and acceptance criteria. * Support the prioritization of the product roadmap and the timely delivery of features and enhancements. * Own the management of the squad's backlog. * Collaborate with stakeholder groups to gather business requirements, assist in developing project plans, and help identify resource requirements. * Assist in creating and refining the backlog of user stories with the squad to ensure the right level of detail is provided at the right time. * Review backlog items according to acceptance criteria during the sprint. * Bring the voice of the client (external/internal) into the squad. * Build relationships with the Tribe Leads and key stakeholders to identify issues, risks, and dependencies, and maintain alignment to achieve product strategy. * Assist in incorporating and prioritizing technical work to deliver on release objectives. * Support the evaluation of implementation alternatives and consider the impact of changing scope on budget and estimates. * Provide basic analytical and reporting capabilities to support decision-making by business partners. * Attend and participate in all squad meetings (e.g., sprint and release events). * Follow established procedures and monitoring controls to mitigate risk, spot key errors, and demonstrate strong ethical behavior. Qualifications : * Minimum of 5 years of related experience * Bachelor's degree preferred or equivalent experience * Prior experience communicating with all stakeholders (technology, clients, finance, integration, operations teams) to engage in discussion, create user stories, and consistently deliver the right products and solutions * Ability to work in a fast-paced environment and adapt to shifting priorities * Knowledge of financial services operations and technology; experience in banking, capital markets, or financial operations is a plus * Solid understanding of trade lifecycle and DTCC's Clearing & Settlement products Talent needed for success * Technical Writing: Ability to create clear and comprehensive technical documentation. * UAT and ETE Testing: Experience in overseeing User Acceptance Testing (UAT) and End-to-End (ETE) testing for SaaS applications. * User Requirements and Journey Documentation: Proficiency in documenting user requirements and mapping user journeys. * Team Collaboration and Coordination: Strong skills in fostering team collaboration and coordinating across various departments. * Job Aids and Governance Documentation: Capability to create job aids and governance documentation to support organizational standards. Communicates openly keeping everyone across the organization informed. The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.