Travel between sites as needed

Job Description:

• Coordinate lab equipment service, both planned and unplanned.
• Assist with obtaining quotes from service providers for upcoming service.
• Manage and track work order requests, including contacting service providers to proactively schedule service to meet client Key Performance Indicators (KPI)
• Assign labels to laboratory equipment ensuring proper identification
• Coordinate and prioritize work requests from vendors while meeting deadlines
• Routine follow-up and coordination / planning with external service technicians
• Uploading certificates and/or Service reports to the appropriate database as services are completed
• Maintain a high level of organization and understanding of the pending work requests, and routinely communicate upcoming schedule to end users
• Complete inventory of all instruments on site
• Responsible for accurate data input into Enterprise Asset Management system and customer's management system
• Acquire and review field service reports for accuracy and completeness.
• Host visiting service technicians, and ensure expected work is performed as scheduled as well as escorting the technicians to the laboratory.
• Conduct site operations in accordance with terms and conditions of program contract and Statement of Work.
• Develop and maintain positive and professional working relationships with clients, service vendors and staff.
• Other appropriate duties as assigned by leadership.