2024.11.20 │コーポレート

L2/L3 Technical Support Engineer

Qualifications

ポジション番号 RYELH05 経験年数 5-10years 勤務地 Tokyo 主なスキル Required Qualifications:

Over 5 years of experience in network engineering

In-depth knowledge of network equipment (CCNP or equivalent certification preferred)

Strong troubleshooting and problem-solving skills

Excellent communication and teamwork abilities

Bilingual proficiency in English and Japanese

Preferred Qualifications

CCIE certification

Experience in designing and operating large-scale networks

Knowledge of scripting languages (Python, Perl, etc.)

Responsibilities

Experience in customer support 詳細内容 We are seeking L2/L3 level technical support engineers to provide support for products from a major network equipment manufacturer (routers, switches, security devices, etc.). Specific responsibilities include:

Troubleshooting and resolving issues related to network equipment

Responding to technical inquiries from customers

Assisting with network design and optimization

Performing software and hardware upgrades and maintenance

Creating and managing technical documentation

Attractive Points

Global Projects: Be a part of exciting projects spanning Malaysia and Japan, contributing to international collaboration and growth.

Project Launch Team: Join the team at the forefront of launching new projects, playing a crucial role in their success.

Business Trips to Malaysia: Opportunities for business trips to Malaysia, enhancing your international experience and exposure.

Comprehensive Training Environment: Access to extensive training resources to continuously develop your skills and advance your career.