Desktop/End User Support Technician

About The Role

We’re seeking an experienced and customer-focused L2 Desktop / End User Support Technician to join our client’s IT team onsite. In this role, you’ll be responsible for supporting end users with desktop and laptop issues, deploying systems, imaging devices, and resolving tickets in a fast-paced enterprise environment.

Key Responsibilities

• Provide hands-on Level 2 support for desktop, laptop, and peripheral issues.
• Perform PC imaging, deployment, and setup of new hardware.
• Troubleshoot and resolve Windows 11 operating system issues.
• Handle tickets through a ticketing system, ensuring timely resolution and documentation.
• Deliver top-tier end-user support for hardware, software, and network connectivity issues.
• Assist with system updates, installations, and hardware swaps as needed.
  
  

Requirements

• 2-4 years of desktop/end-user support experience.
• Proficiency with Windows 11 and general Windows OS environments.
• Experience with PC imaging and deployment tools.
• Familiarity with using and managing a ticketing system (e.g., ServiceNow, Remedy, Zendesk).
• Strong communication and problem-solving skills.
• Ability to work independently and provide onsite support 5 days a week.
  
  

Preferred Qualifications

• Industry certifications such as CompTIA A+, MCP, or ITIL are a plus.
• Experience in enterprise or large-scale IT environments.