Liaise with application / infrastructure owners to establish the specific monitoring requirements for each application / component of the overall environment.
Responsible for managing 24x7 desk/ scheduling/ etc.
Define TATs for identified issues
Create a log for all incidents (classified as severity and rectification steps undertaken)
Candidate Must Be
Excellent communication skills, ability to handle clients in a mature and highly responsive manner.
Familiarity with technology/ web based applications/ process mapping skills/ business requirements definition.
Ability to manage a team of resources; interact with multiple teams and effective delivery of the final requirement.
Familiarity with systems; and ability to understand/ use internet based platforms.
Strong people & Technical project management skills are must.
Candidate Preference For
Understanding of electronic payment processing/ collection methods, including Electronic Clearing Service (ECS), online payment, Electronic Bill Presentment & Payment (EBPP), Credit Card Processing, Banking & Finance.
Familiarity of processes relating to payments/ collections.
(ref:hirist.tech)
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