Services
Prepare yourself
Create job-winning resumes and cover letters
Find a job
Search, apply and prepare for the job you want
Grow your career
Powerful tools for change and promotion
We find the job and apply for you
Find out how
Resume Builder
Quickly build a powerful resume
Resume Examples
See resumes that get interviews
Cover Letter Builder
Show motivation and personality
Cover Letter Examples
Explore the cover letters that work
Expert Writing Services
Hire an expert to write for you
Free Resume Review
Learn if your resume is good enough
Career Advice
Read the blog and learn how to win
CV Builder
Quickly build a powerful CV
Resume Builder
Job Search
Auto Apply
Career Advice
Log In
Sign Up
Back
Jobs
Support Engineer
Noida, UP, IN
AppSierra
L1 Support Engineer
Noida, UP, IN
4 months ago
Save Job
Apply
Create job alert
Summary
Responsibilities
Provide first-line technical support to end-users via phone, email, and in-person inquiries.
Diagnose and troubleshoot hardware and software issues reported by users.
Log and track support requests in the ticketing system, ensuring timely resolution.
Escalate complex issues to higher support tiers as necessary while maintaining communication with the user.
Assist in the setup and configuration of new hardware and software for end-users.
Create and maintain documentation for common issues and solutions in the knowledge base.
Provide excellent customer service by clearly communicating updates and resolutions to users.
Requirements
Associate's degree in Computer Science, Information Technology, or a related field preferred.
Proven experience in a technical support or help desk role is a plus.
Strong understanding of computer systems, mobile devices, and other tech products.
Familiarity with Windows and Mac operating systems and basic networking concepts.
Excellent verbal and written communication skills to interact effectively with users.
Problem-solving skills and a keen attention to detail in troubleshooting issues.
Ability to work well in a team environment, as well as independently with minimal supervision.
How strong is your resume?
Upload your resume and get feedback from our expert to help land this job
Get a free resume review
How strong is your resume?
Upload your resume and get feedback from our expert to help land this job
Get a free resume review
People also searched:
Technical Support Engineer in Noida, UP, IN
Application Support Engineer in Noida, UP, IN
Support Technician in Noida, UP, IN
Help Desk Engineer in Noida, UP, IN
IT Help Desk Engineer in Noida, UP, IN