Job Title: Knowledge Management Program Manager

Location: Remote

Duration: 12 Months

A Knowledge Management Program Manager's key responsibility is maintaining the knowledge management ecosystem through documentation, project execution, and daily operations. The ideal candidate should have experience managing multiple projects/programs, strong leadership skills, excellent stakeholder communication, and the ability to work independently and collaboratively in a fast-paced environment, with previous knowledge management experience.

Skills:

Knowledge Management

Learning, and development

Content Management

Knowledge Change Management

Project Management

Knowledge Feedback Management

Job Responsibilities:

Sometimes author, edit, and standardize materials prepared by others, ensuring consistency and quality.

Organize material with clarity and conciseness, adhering to established standards for order, style, and terminology.

Maintain meticulous records and files of work, including revisions, to ensure accuracy and efficiency.

Work with clients and stakeholders across Global Operations to set processes, technical specs, and content for publication, ensuring clear communication and project success

Partner across global teams to help develop performance support solutions.

Monitor and measure the impact of outcomes.

Skills:

Strong verbal and written communication

Ability to partner and deliver results across multiple teams and leadership levels.

Ability to manage global knowledge and documentation projects/programs (with vendor providers or cross-functional stakeholders) and communicate the trade-offs between metrics in managing them to stakeholders

Communicate feedback, challenges, roadblocks, and insights effectively and concisely to appropriate audiences

Ability to Find ways to apply knowledge strategy across many workflows, while meeting specific needs for regions and industries, including tech solutions.

Ability to Manage many projects at once, prioritizing based on business needs and impact.

Navigate uncertainty, finding creative solutions and options to drive the business forward.

Preferred Qualifications

Established record of strong project ownership, project management, and self-direction

Experience or familiarity with delivering programs through outsourced vendor partners

Experience working with or in support of diverse communities

Knowledge Management experience

Education/Experience:

Bachelor's degree required.