Job Title: Key Account Manager

Department: Business Development

Location: Webb Ellis House – Twickenham, London (Hybrid, 4-days a week in the office)

Salary: £45,000-£50,000 Base Salary (OTE up to £100,000)

Closing Date: Friday 21st March

THE PURPOSE

At the heart of our operations is a commitment to innovation and exceptional customer service, delivering high-end hospitality experiences for both corporate and individual clients. We specialise in creating unforgettable moments at sporting and cultural events, ensuring every experience leaves a lasting impression.

As a Key Account Manager, you will play a pivotal role in driving the growth and success of our company. You will manage key stakeholder relationships, engage in strategic negotiations, and work closely with our most important clients to foster long-term partnerships. Your focus will be on building strong, trusted relationships that contribute to business growth and success.

YOU’LL BE DOING

Stakeholder Relationship Management

• Hold regular face-to-face meetings with key account stakeholders to review performance and strengthen partnerships.
• Build and maintain strong client relationships, ensuring their needs are met and expectations exceeded.
• Foster collaboration across internal teams, including events, procurement, finance, and legal, to deliver seamless client experiences.

Strategic & Commercial Negotiation

• Lead high-level negotiations to secure new business and retain key accounts with favorable terms.
• Identify and execute growth opportunities within existing client portfolios.

Sales & Account Management

• Manage inbound sales inquiries via phone and email while providing dedicated account management.
• Develop expert knowledge of Keith Prowse’s hospitality offerings and competitive landscape.
• Effectively present and position hospitality solutions to fulfill customer needs.
• Overcome objections and maximize cross-sell and upsell opportunities.
• Analyze customer booking patterns to identify and capitalize on new sales opportunities.
• Present to senior internal and external stakeholders with confidence and impact.
• Process and manage bookings, coaching clients on self-service functionality.

Driving Growth & Innovation

• Proactively expand client relationships, broadening stakeholder networks and geographical reach.
• Develop and implement tailored sales strategies for key accounts.
• Drive innovative solutions to enhance the customer experience and add value at a group level.

Technology & Process Optimization

• Leverage technology to streamline processes and enhance client engagement.
• Ensure alignment with the company’s broader digital and technological strategy.

Team Collaboration

• Work closely with the Head of Business Development and wider sales team to ensure a unified approach to business growth.
• Contribute to a culture of collaboration, innovation, and high performance.

YOU’LL HAVE

• Proven expertise in key account management and strategic negotiation.
• Proactive mindset with a strong focus on account growth and retention.
• Outstanding communication and relationship-building skills.
• Ability to craft and present compelling sales and account strategy decks at board level.
• Creative problem-solver with an innovative approach to client needs.
• Highly motivated and results-driven, with a track record of exceeding targets.
• Thrives in a fast-paced, high-pressure environment.

YOU’LL RECEIVE

• 25 days of holiday plus bank holidays.
• Holiday buy-back scheme to purchase up to 10 additional days of annual leave.
• Up to 6% company contribution to your pension.
• Medicash singular plus 4 dependents.
• Access to the Perks at Work platform with thousands of discounts.
• 30% off corporate gym memberships.
• Opportunities for learning, development, and growth within Keith Prowse and the wider Compass Group.
• Relaxed dress code—dress for your day.
• Complimentary lunch twice a week and daily breakfast.
• Free eye tests with discounts on new lenses.
• Flexible working hours to manage your schedule.
• Bring your dog to work policy.
• Free on-site parking.

At Keith Prowse, we’re proud to foster a workplace that values diversity and promotes inclusion. We believe our differences are our greatest strengths, fuelling creativity, innovation, and success.

Our team’s diverse backgrounds and perspectives enrich our work, and we’re committed to providing equal opportunities and ensuring all voices are heard. We welcome candidates from all walks of life to join us in creating a supportive and equitable environment where everyone can excel and collaborate.

Join us in our mission to build a more diverse and inclusive world, working alongside some of the UK’s most innovative and beloved brands. Together, we can achieve anything.