Role & Responsibilities:

• Handle operational queries amongst branches, agents and clients
• Handle shipping quotes and maintain freight rate management
• Ensure shipping processes are being adhered to and ensure systems are kept up to date
• Monitor the operational excellence to meet KPI, including OTP, Data quality, EDI, Billings
• Call out irregularities to account owner when needed
• Develop and maintain good relationships with client to provide insight to account owner
• Statistical understanding and generating necessary reports internally/externally
• Propose continuous improvements for the planning and logistics KPIs
• Follow up logistics issues and claims to any operational abnormality
• Support continuous logistics ad hoc tasks
• Perform other duties as assigned by management.

Qualifications:

1. Bachelor’s Degree preferred, OR if no degree, a combination of some college experience or AA degree from an accredited college, and relevant work experience.
2. Minimum 3 years of freight forwarding experience required. With experience in key account management team will be a plus
3. General knowledge of imports/ Exports/ Contract Logistics/ Customs/ Rate
4. Fluent in English
5. Proficient in programs used for email, word processing, data manipulation (excel spread sheets), power point presentation, and general internet skills.