Job Title: Key Account Manager

Location: Belgrade, Serbia

Company: Globe Williams d.o.o.

About Us:

Globe Williams International was established in Australia in 2000. Our core business is to provide Facilities and Property Management Services to a variety of commercial business sectors on a National and International scale. Our commitment and continued success has allowed the company to become a multi-national organisation represented in 29 countries over five continents and through joint ventures and strategic partnerships we deliver FM services in a total of 80 countries, via more than 8.000 clients, 25,000 staff and with a turnover in excess of 375Million. In Serbia westarted operations in 2008, becoming the major total FM provider in the country.

Position Overview:

We are seeking a dynamic and results-oriented Key Account Manager to join our team. In this role, you will be responsible for managing and growing our key accounts, ensuring client satisfaction, and driving business outcomes. You will serve as the primary point of contact for our most valuable clients, understanding their needs and delivering tailored solutions.

Key Responsibilities:

- Develop and maintain strong relationships with key accounts to understand their business needs and objectives.

- Identify growth opportunities within assigned accounts and develop strategies to maximize business potential.

- Collaborate with internal teams to ensure seamless delivery of services and solutions to clients.

- Prepare and deliver regular reports on account status, sales forecasts, and performance metrics.

- Negotiate contracts and agreements to secure profitable terms.

- Stay updated on industry trends and competitor activities to proactively address client needs.

- Provide exceptional customer service to enhance client satisfaction and loyalty.

Qualifications:

- Bachelors degree in Business, Marketing, or a related field can be an advantage.

- Proven experience as a Key Account Manager or similar role.

- Strong understanding of sales principles and customer relationship management (CRM) systems.

- Excellent communication, negotiation, and interpersonal skills.

- Ability to analyze data and trends to inform decision-making.

- Strong problem-solving skills and a proactive approach to challenges.

- Willingness to travel as needed for client meetings and events.

What We Offer:

- Competitive salary and performance-based bonuses.

- Comprehensive benefits package, including health, dental, and retirement plans.

- Professional development opportunities and ongoing training.

- A collaborative and innovative work environment.

How to Apply:

If you are ready to take your career to the next level and make a significant impact, we would love to hear from you!

You can also submit your resume and a cover letter to [email protected]

Globe Williams d.o.o. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.