We are hiring a detail-driven, relationship-oriented Key Account Manager to serve and grow our network of high-end B2B distributors and retailers. You will manage active clients with care and precision, ensure seamless CRM operations, and maintain outstanding service levels through structured follow-ups and resolution of product inquiries. This role bridges service, sales, and CRM, with clear incentives tied to performance and client satisfaction.

Key Responsibilities

️ Account Management & Retention

● Act as the primary contact for a portfolio of high-end B2B clients in architecture, interiors, and

hospitality.

● Ensure consistent communication through structured monthly follow-ups and relationship

nurturing.

● Monitor order statuses, product feedback, and ongoing satisfaction metrics.

CRM & Ticket Flow Ownership

● Manage incoming client inquiries (product details, stock availability, order updates) from various

channels.

● Use CRM (Zoho) to document interactions, monitor issue resolution, and generate reports.

● Maintain a service-first, solution-oriented tone that reflects the brand’s high standards.

📈 Growth & Upsell

● Identify and propose add-on sales or new product recommendations to existing distributors.

● Track client growth trends and contribute to sales expansion through proactive insight.

● Support the international sales team by preparing account insights and summaries.