Department: Business Services - Clients and Markets

Location: London

Description

The Key Account Manager (KAM) will work with the Head of Business Development (and Heads of Sector BD) to drive the firm's strategy to create sustainable value by developing and acquiring business and pursuing profitable growth.

Working closely with business leaders, and wider sector teams, the KAM will drive business development through cross sector campaigns, as well as with identified client accounts with Client Relationship Partners (CRPs) and Account Managers (AMs).

This role will also be market-facing, developing networks and creating opportunities.

Key Responsibilities

• Collaborate with the Head of Business Development in the development and implementation of the key client programme, embedding a culture of sales and identifying opportunities in sectors, markets and products.
• Collaborate with the Bids, Sector, Marketing and Client Listening teams to align campaigns, track the sales pipeline, promote new products, and strengthen client relationships.
• Work closely with CRPs and CRM teams to forecast, monitor and achieve individual account revenue targets, including the review of CRM budgets.
• Build networks and create market-facing opportunities to support cross-selling and market expansion.
• Share best practice through internal communication channels and stakeholder engagement forums, analyse data, and deliver reporting at firmwide and sector levels.
• Support in the development and delivery of the sales and BD training programme, and facilitate client development workshops and coaching for senior stakeholders.
  
  
  

Skills, Knowledge and Expertise

• Experience of working in the professional services sector and/or selling legal services, with a strong client-development and market-facing track record
• Proven ability to manage client accounts, develop client plans, and drive growth strategies
• Skilled in building and maintaining relationships with potential and existing clients, stakeholders, and lawyers at all levels
• Strong commercial awareness, with a deep understanding of market trends and influencers and a track record of using this knowledge to generate growth opportunities
• Excellent writing skills, adaptable across audiences and channels
• Credible and confident in influencing, challenging, and coaching senior stakeholders
• Strong networking skills with a talent for connecting people to opportunities
• Experienced in implementing change programmes, delivering business development training, and continuous improvement initiatives
• Highly proactive, self-motivated, and resourceful
• Strong project management skills with a track record of delivering complex projects to tight deadlines
• Strong thirst for technical knowledge to generate innovative ideas
• High levels of numeracy and strong ability to analyse information, including data manipulation
• Effective team player with the ability to work both independently and in virtual teams