Overall Job Purpose

We are looking for enthusiastic fresh graduates with a background in IT to join our team as IT Support Executive as entry level. You will be responsible for providing end-user and desktop support, assisting with day-to-day IT operations, and ensuring smooth IT service delivery within the organization. This is an excellent opportunity to kickstart your career in IT support with structured on-the-job training and career progression opportunities.

Core Responsibilities

End User Support

• Provide first-level support for hardware, software, and basic networking issues.
• Troubleshoot issues related to Windows OS, Microsoft Office and printing.
• Provides Tier I incident management and support and services using IT helpdesk tool.
• Provides IT training to end users and identify best approach as improvement process.

Desktop Support

• Troubleshoot, Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
• Perform basic maintenance, software updates, system deployments and hardware upgrade.
• Assist in asset tagging, IT hardware and software inventory tracking.

Key Skills & Attributes:

• Good communication skills in English (spoken and written).
• A team player with a positive working attitude.
• Willingness to learn, take initiative, and grow in a fast-paced environment.
• Customer-focused with a desire to provide excellent service.
• Strong problem-solving and troubleshooting skills.
• Self-motivated, with a high sense of ownership and attention to detail.
• Ability to follow instructions and work under the guidance of the Functional Lead.
• Ability to accept challenges and adapt to handle any situations.
• A highly motivated individual with a strong character and drive for success.
• The individual must have a sense of urgency, resilient, resourceful, and adaptable mindset.

Training & Development:

• You will be fully trained on our internal systems, IT processes, and service desk operations to help you succeed in your role.

Career Growth:

• Career progression opportunities available for high-performing individuals looking to advance within the IT support or infrastructure team.

Qualifications:

• Diploma/bachelor’s degree in computer science, Information Technology only.
• Fresh graduates are encouraged to apply.
• Minimum CGPA 3.00 or equivalent.
• No prior work experience required.