About the role The main purpose of the role is to drive CASH, On Time In Full and TAG results by managing excellent business partnering with Customers as well as with In-Market Supply Chain, Sales, Commercial Finance Teams and 3PL. The role actualises the “one face to the Customer” approach, drives Customer satisfaction through service excellence and owns cash collection. The role is expected to schedule and lead regular communications with Customers and Sales to drive customer satisfaction, cash collection, flag and eliminate reoccurring issues. It manages proactive out of stock management, involve Customer to the decision by offering alternatives. The role is also responsible to manage phone orders and Customer initiated order amendments in SAP as well as managing credit risk and giving input to cash forecasting. The Junior Customer Experience Executive is expected to manage strong relationship with Customers, In-Market Sales, Supply Chain, Commercial Finance and other internal and external stakeholders. The role takes ownership of incoming queries from Customers and actively promotes our internal control agenda. What you’ll bring Fluent language skills – French Solid English language skills – company language Willingness and ability to build great relationships with Customers Excellent customer service and customer care mind-set Excellent interpersonal and communication skills, assertiveness Ability to act as a single point of contact of own Customers by taking full ownership of order fulfilment, scheduling and cash collection Ability to leverage own role as a single point of contact to influence Customers and drive cash results as well as Customer satisfaction Willingness to gather excellent knowledge of Customers Ability to effectively prioritise own tasks building on knowledge of Customer’ business Proactive, solution-focused mind-set and positive “can do” attitude Ownership, entrepreneurial attitude – drives issue resolution, escalates where necessary Self-confidence and ability to work independently without strong line manager support Benefits Unique Family Leave opportunity We work without border - you will work with people from all over the world You will deal with world class brand portfolio Wide variety of thematic events, afterwork activities organized by employee communities Product Allowance to purchase company products from the staff shop We won the Fittest Workplace Award, of course we have a Gym Urban legend is true, we do have a Rooftop Bar Job Type: Full-time Pay: Up to 100,000.00Ft per year