About The Company

Are you ready to embark on an exciting journey where creativity meets craftsmanship? At Arcadia Inc, we’re not just a company; we’re innovators in the world of specialty manufacturing and design. Known for our exceptional precision and quality, we take pride in creating customized solutions that exceed expectations across various industries.

From our state-of-the-art architectural elements that enhance commercial spaces to our advanced engineering solutions that drive efficiency, we’re at the forefront of transforming visions into reality. Our team has brought to life stunning installations in high-profile projects, from modern office buildings to innovative retail spaces that captivate and inspire.

Our diverse group of talented professionals is passionate about pushing boundaries and delivering exceptional results. Whether you’re a skilled craftsman, a creative designer, or a project manager, you’ll find exciting challenges that will allow you to grow and make a real impact.

If you’re eager to be part of a dynamic team that values creativity, quality, and innovation, Arcadia Inc is the perfect place for you. Join us in shaping the future of design and manufacturing, your next great adventure awaits!

Job Summary

The Account Manager plays a vital role in driving customer satisfaction and project success within Arcadia Custom. This position takes responsibility for complex customer projects, proactive technical support, and ensuring seamless collaboration between sales, engineering, and operations. If you have a proven track record in technical sales or customer support, along with strong problem-solving and communication skills, this is an excellent opportunity to advance your career in custom architectural solutions.

Responsibilities

• Complex Project Management: Handle large, technically demanding customer projects, including custom product configurations and ensure projects meet specifications.
• Proactive Problem Solving: Anticipate potential issues, proactively proposing solutions, reducing project delays and improving customer experience.
• Cross-Functional Leadership: Work with sales, engineering and production teams to ensure customer projects are delivered on time and in-spec.
• Customer Relationship Management: Build strong relationships with key accounts, identifying opportunities for upselling and cross-selling.
• Continuous Improvement: Analyze sales and customer service trends, proposing process improvements to increase efficiency and customer satisfaction.
• Cross-Functional Collaboration: Lead communication between sales, engineering, planning, and operations teams, driving project success and streamlining processes.
• Technical Expertise: Serve as a knowledgeable resource for clients and internal teams on product capabilities, architectural details, and installation requirements. Provide accurate technical documentation and recommendations.
• Project Documentation & Reporting: Maintain detailed records of customer interactions, project timelines, and technical requirements. Prepare regular status reports for internal stakeholders and clients.
• Training & Onboarding Support: Assist with onboarding new customers or project partners by providing product training and setting expectations for project flow and support.
• Post-Sales Support: Ensure smooth handoff from project implementation to post-sales support, helping customers navigate warranty issues, service requests, or additional product needs.
  
  

Required Experience & Skills

• Education: Bachelor’s degree in mechanical engineering, Civil Engineering, Architectural Engineering, or a closely related field or equivalent experience in customer service for the fenestration industry.
• Experience: Minimum of 2 years in technical sales, customer support, or engineering role, with demonstrated success in project management.
• Industry Knowledge: Proven understanding of architectural metalwork, construction processes, or a related field.
• Communication & Collaboration: Excellent verbal, written, and interpersonal communication skills, fostering positive relationships with customers and internal teams.
• Strong Problem-Solving Mindset: Ability to analyze complex issues, develop creative solutions, and drive towards effective resolution.
  
  

Desired Experience & Skills

• CRM Proficiency: Advanced knowledge in using Salesforce or similar CRM systems.
• Project Management: Experience with project management methodologies or certifications (PMP, etc.)
• Bilingual (English/Spanish): Ability to serve a broader customer base.