Overview

We are seeking a motivated and detail-oriented Jr. System Administrator to join our growing IT team. This role is ideal for someone with a strong technical foundation, excellent communication skills, and a passion for helping others. You’ll play a key role in supporting our staff, maintaining systems, and contributing to the overall efficiency of our IT operations.

Key Responsibilities

• Provide first-line technical support for desktops, laptops, printers, and mobile devices
• Install, configure, and update hardware and software as needed
• Manage user accounts in Active Directory and Microsoft 365
• Monitor and maintain IT inventory and asset documentation
• Assist with data backups, cybersecurity practices, and routine audits
• Collaborate with senior IT staff to roll out new technologies and updates
• Respond to help desk tickets in a timely and professional manner
• Provide technical training and create documentation for end users
• Support server and network infrastructure, including configuration, maintenance, and monitoring
• Troubleshoot hardware and software issues, including system restores and access issues
• Ensure operating systems and applications are patched and up to date
• Implement and manage data backup solutions and perform recovery operations
• Monitor network performance and troubleshoot connectivity issues
• Maintain accurate documentation, including network diagrams and troubleshooting guides
• Support basic security measures such as system scans, access controls, and vulnerability assessments
• Collaborate with senior administrators to ensure smooth IT operations
• Perform additional duties as assigned
  
  

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field — or equivalent work experience
• 1–2 years of experience in IT support, system administration, or a related role (internships and academic projects are a plus)
• Familiarity with Windows OS, Microsoft 365, and basic networking concepts
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service skills
• Proactive mindset with a willingness to learn and grow