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Job Title: Jr. Customer Service Representative

Location: Ellicott City, MD

Job Type: Long Term Contract

Job Description:

We are seeking a friendly, detail-oriented Jr. Customer Service Representative to join our team. In this role, you will be the first point of contact for customers, providing exceptional support via phone, email, and chat. You ll handle inquiries, resolve issues efficiently, and ensure customer satisfaction at every step.

Key Responsibilities:

• Respond to customer inquiries promptly and professionally
• Resolve product or service problems by clarifying the customer s complaint
• Process orders, forms, applications, and requests
• Maintain accurate records of customer interactions
• Follow up to ensure resolution and customer satisfaction
  
  

Requirements:

• Excellent communication and interpersonal skills
• Ability to multitask and stay organized
• Problem-solving mindset and patience under pressure
• Previous customer service experience is a plus
• Proficiency in using CRM systems and basic computer tools