Job Roles and Responsibilities

Account Management

Manage and maintain relationships with assigned client accounts.

Serve as the primary point of contact for clients, addressing their needs and concerns.

Develop a deep understanding of clients' business operations and telecommunications needs.

Sales And Revenue Growth

Identify opportunities for upselling and cross-selling telco products and services.

Achieve monthly, quarterly, and annual sales targets and objectives.

Assist in the preparation of sales proposals, presentations, and contracts.

Customer Support

Provide ongoing support to clients, resolving any issues or concerns promptly.

Coordinate with internal teams to ensure timely delivery of products and services.

Conduct regular check-ins and business reviews with clients.

Market Research And Analysis

Stay updated on industry trends, market conditions, and competitor activities.

Analyze customer data to identify trends and opportunities for growth.

Provide insights and recommendations to the sales team and management.

Reporting And Documentation

Maintain accurate records of client interactions, sales activities, and account progress.

Prepare regular reports on account status, sales performance, and client feedback.

Ensure all client information is kept up-to-date in the CRM system.

Collaboration

Work closely with the Senior Account Manager and other team members to develop account strategies.

Collaborate with the marketing team to develop targeted campaigns and promotions.

Coordinate with technical support and customer service teams to ensure client satisfaction.

Prospecting And Lead Generation

Identify and qualify new business opportunities through research, networking, and cold calling.

Develop and maintain a pipeline of potential clients.

Schedule and conduct meetings with prospective clients to present telco solutions.