Job Description:

We are seeking a highly skilled Technical Expert with 2 to 9+ years’ experience in Radio Access Network (RAN) to join our Javelin Network Operations Center (JNOC) team based out of Bangalore, India in both L1 & L2 levels. The ideal candidate will possess in-depth knowledge and experience in configuration management (CM), scripting, integration, troubleshooting, and implementation of RAN nodes in AT&T USA or similar cellular service provider environment.

Key Responsibilities:

• Act as a technical support engineer in the configuration, integration, and troubleshooting of Ericsson and Nokia OEM-based base stations and RAN nodes.
• Leverage prior experience and knowledge in telecom network operations to provide back-office support from the Network Operations Center (NOC).
• Provide technical support for Ericsson BBU commissioning, Nokia hardware swaps, BBU upgrades, PIM & RSSI troubleshooting, RET scripting, ESS, VSWR and Fiber related alarm clearance, KPI monitoring, call testing, AREA & GS audits, and site health-check reporting.
• Implement and manage 3GPP access technologies, such as 5G SA & NSA site integration, LTE carrier addition, etc.
• Manage and guide the field crew, construction support, and technicians, ensuring effective and efficient operations.
• Provide technical training to junior engineers and project teams.
• Ensure technical support tickets raised by the crew are closed within the stipulated turnaround time and meet all the service level agreements (SLA).
• Maintain accurate documentation of processes and procedures and provide management dashboards and regular reports.
• Participate in various technical and managerial discussions on process improvements.

L1 - Level Requirements:

• Proficiency with Ericsson and Nokia OEM-based base stations.
• Strong understanding of 3GPP access technologies such as LTE and NR.
• Proven ability to manage and support field crews from the NOC, backed with good communication skills.
• Excellent documentation skills and advanced proficiency in MS Office applications.
• Employ multitasking skills to efficiently complete task assignments and provide timely progress updates to all stakeholders.
• Demonstrate independent judgment and discretion in high-pressure situations and critical matters.
• Stay abreast of emerging wireless technologies and industry trends, providing valuable insights and recommendations for future enhancements to our wireless solutions.
• Collaborate in a cross-functional environment with fellow engineers, project managers, and other stakeholders to deliver high-quality outputs.
• Take the lead on developing new tools, principles and concepts.
• Other duties and responsibilities as assigned.

L2 – Level Requirements.

• L2 engineers require more than 6Yrs experience with multi-vendor exposure in other service providers in addition to Ericsson - AT&T USA will be an added advantage.
• Strong knowledge on various Ericsson product family, not limited to BBUs/RRUs/AIRs/XMUs and carryout RAN SW release upgrades etc.
• Understanding of IP & Transport network, SIAD, troubleshoot MME/AMF/UPF related alarms.
• Understanding of RF parameters, validate Features, Lkeys, KPI analysis and corrections.
• Ability to read RFDS / CIQ / GS / CLI Scripting and advanced troubleshooting in Ericsson & Nokia.
• Capable to lead and administer a team of Engineers.
• Knowledge of 3GPP/RRC protocols, call flow and log analysis will be added advantage

Education/Experience:

• Bachelor’s degree in telecommunications engineering, or a related field.
• Minimum 2 to 9+ years of experience in RAN integration, CM operations, and troubleshooting, particularly in AT&T networks.
• Certifications in relevant technologies or systems.

Additional Information:

Salary & Compensation as per industry standards. Send your resumes to [email protected]