Jira Service Desk Consultant Job Code: Job Location: Austin TX/ REMOTE Work Posted Date: 09/08/2020 # of openings: 1 Hire Type: Hourly Category: Information Technology More information about this job: Salary/Rates: Negotiable Required Skills: 3+ years’ experience in Jira, Confluence and Jira Service Desk Administration 3+ years’ experience in business process improvements Preferred Skills BA/BS in Information Systems, Project Management, or related major Demonstrated ability to understand complex IT systems and processes Basic understanding of databases like SQL server, MySQL JIRA Atlassian Certification is a plus Responsibilities Experienced Jira Service Desk administrator and Confluence administrator – defining and building using custom workflows, post-conditions and custom issue types. Review existing projects, permissions, workflows, dashboards and identify where functionality can or cannot meet user requests. Creating and migrating JIRA projects and making changes to workflows, screens, and fields Develop metrics, dashboards, and advanced filters in JIRA/Confluence/Service Desk to provide end-users and business leadership with meaningful operational/performance metrics and customized status reports. Working with internal customers to gather their JIRA project requirements and design a scalable solution Testing, installing, upgrading, and configuring Jira plugins Expected Deliverable(s): Project migrations Configuration enhancements New Workflows and SLA integrations