Responsibilities

• Design, develop, and execute automated test scripts for IVR (Interactive Voice Response) systems using tools like Cyara, Selenium, or proprietary IVR testing frameworks.
• Validate call flows, voice prompts, and system responses to ensure seamless customer interactions.
• Perform functional, regression, and load testing on IVR applications to verify performance under different conditions.
• Integrate automated tests into CI/CD pipelines using Jenkins, GitHub Actions, or similar tools.
• Troubleshoot and analyze test failures, identifying root causes and working with development teams for resolution.
• Collaborate with developers, business analysts, and stakeholders to refine test cases and improve automation coverage.
• Ensure compliance with telecom protocols and standards, including SIP, VoIP, and telephony integrations.
• Document test results, defects, and improvements using tools like JIRA, TestRail, or Confluence.
• Enhance automation frameworks by implementing reusable components and optimizing test execution.

Required Skills:

• 4yrs+ experience in IVR testing with tools like Cyara, Hammer, or Empirix.
• Strong knowledge of automation frameworks (Selenium, TestNG, Cucumber, or custom IVR automation tools).
• Proficiency in scripting languages (Java, Python, JavaScript) for test automation.
• Understanding of telephony protocols (SIP, VoIP, CTI, and call routing).
• Experience with API testing (Postman, Rest Assured) for backend IVR integrations.
• Knowledge of CI/CD tools (Jenkins, GitHub, GitLab) for automated test execution.
• Ability to work in Agile environments, participating in sprint planning and stand-ups.
• Excellent debugging and troubleshooting skills for IVR call flow validation