Kforce has a client that is seeking a ITSM Change Manager in Westlake, TX. Duties include: * Demonstrates an understanding of policies, procedures, standards, environment, and underlying importance/need of change management processes * Reviews and assesses the content of change requests to ensure required details are included * Participates in change review and Change Advisory Board meetings * Facilities and provides oversight for systems installation, code deployment and infrastructure changes * Assesses and optimally communicates the impact of change request on existing systems and confirms the effort involved in implementing the change * Monitors and reports on the progress of change implementation efforts * Communicates change activities to management and the business area * Recommends course of action if change is not proceeding as documented * Identifies when and where change procedures break down * Provides operational support of systems installations, configuration of systems installations and infrastructure changes * Works with development and business partners to define transition plans for ownership of systems/application to production; Oversees implementation of plans * Collaborate with the Incident and Problem Management teams * Interact with internal customers (i.e., Product Managers, Project Managers, and Business Analysts, etc.) * Work with multi-functional teams, globally, and across cultural boundaries * Apply business impact assessments techniques to evaluate impact of proposed system changes* ITIL Certification or demonstrated ability using Change Management tools: ServiceNow * 5+ years in a similar operational role required with a technical capability * Experience creating business and technical Executive Summaries in a complex technology-based ecosystem * Outstanding verbal and written communication skills * Must have full grasp of the ITIL ITSM practice to support the day-to-day operations * Working knowledge of both development and operations, including coding, infrastructure management, system administration, and DevOps * Working knowledge and experience with Observability and Correlation Toolset (i.e., Datadog, Grafana) * Good technical background with the ability to discuss architecture, hardware, and software concepts * Ability to quickly learn new concepts and technologies to support day-to-day operations * Ability to adapt to changes in processes, practices and absorb complex technical situations * Ability to facilitate conversations with large groups of remote people * Ability to identify process improvements and communicate them verbally and in writing * Ability to build effective working relationships with peers and internal business partners * Ability to adapt to change and prioritize accordingly * Demonstrate ability to form trusted working relationships with business unit stakeholders through collaboration and enhanced effective communications