Medier isn’t just a marketing agency—we’re creative partners to our clients. From digital and social media strategies to PR, influencer collaborations, SEO, programmatic advertising, and CRM, we offer a comprehensive suite of expert services. By combining creativity with data-driven insights, we don’t just deliver campaigns—we deliver results.

Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers you to do your best work. Is it a match? You’re in.

We're looking for an Italian VIP Customer Support Agent to handle inquiries from our high-value players and ensure a premium service experience — especially during night shifts, five days a week with rotating weekends.

Requirements:

• Fluent in Italian and English, both written and spoken
• Proactive with strong customer service or sales skills
• Great communication and problem-solving abilities
• Detail-oriented and customer-focused
• Experience in iGaming or VIP support is a plus

Responsibilities:

• Handle VIP customer inquiries via chat, email, or phone
• Maintain personal, long-term relationships with VIPs
• Collaborate with the VIP team for smooth service delivery
• Ensure compliance with company and regulatory standards
• Work night shifts (5 PM–2 AM), 5 days/week, including rotating weekends

Benefits:

• Snacks in the Office;
• 24 days of vacation per year;
• Attractive office location and facilities;
• Medical insurance;
• Breakfasts and lunches in the office (partially paid by the Company);
• Languages classes (partially paid by the Company);
• Social Club of the Company.