Title: IT Training Coordinator / Help Desk Support Department/Location: IT Department, serves both campuses with a permanent office in St. Louis, MO and a satellite office in Elsah, IL. Position Type: Full-time, 12-month position Summary Principia is looking for an IT Training Coordinator/Basic Help Desk Support person. In this role, you will provide assistance to the entire department as directed by the IT Director. Although not necessarily limited to these areas, this position has a special focus on training users on computer software and hardware on both campuses. This person will also need to be able to create training materials that can be accessed from the computer or in hard copy form. Also, this position will be supporting the IT Help Desk staff with basic help desk needs. The Principia will need this position to initiate and maintain harmonious communications with several others, including Principia employees and vendors, will be key to your success. Reports to the IT Director. Who We Are At our award-winning pre-K-12 school in St. Louis, Missouri, and top-ranked Principia College in Elsah, Illinois, Principia faculty and staff make up a close-knit community of educators, coaches, and professionals taking a distinct approach to education-blending academic excellence with Christian Science-based character education. Principia's team of over 500 employees supports not only Principia School and Principia College, but also a worldwide network of Alumni & Friends. Principia employees are part of an engaging academic community preparing students to be tomorrow's leaders, thinkers, and changemakers. We strive to create a collaborative and inclusive environment where everyone feels they belong and are valued. Primary Responsibilities Employee Training * Trains new employees on Window, MAC and iOS , MS-Office365 and Google environments, network environment, and communication tools * Trains staff on common functions, MS-Office365 software (Word, Excel, PowerPoint and Outlook) and other software used broadly across the institution, like Adobe * Provides training support for department programs as needed * Refers faculty and staff to appropriate online and offsite training resources * Works with IT Department and other departments to ensure timely training as needs arise * Creates new courseware as new products are introduced or current software is upgraded; maintains updated courseware and handouts * Develops electronic training materials as needed and by department request * Solicits training sessions * Participates in software upgrades and rollouts and computer refresh cycles * Participates in professional development seminars, current publications, online classes and research pertinent to the job * Provides software troubleshooting and support * Provides printing and scanning training on multi-function devices Help Desk Support * Help in getting computers or iPad's setup and ready for new users * Supports troubleshooting basic issues that may arise with our users * Assists with vendor contacts and communication as needed * Help Desk phone coverage * Actively using the Incident tracking system to record problems and resolutions * Troubleshooting and resolving computer and network problems for assigned Incident tickets Core Competencies * Team player: Ability to collaborate and partner with peers and senior leaders is critical, with an ability to listen, give and receive feedback, and be comfortable exchanging ideas and speaking candidly in a professional and collegial manner * Strategic thinkers: Ability to consider complex topics from multiple perspectives and offer innovative solutions. * Interpersonal Skills: Strong interpersonal skills and the ability to work effectively and professionally with candidates and staff at all levels and build strong relationships * Results Driven and Productivity: Ability to prioritize and deliver results in a high-volume environment * Communication: Communicates well (written and verbal), delivers compelling presentations, has strong listening skills, passion and drive, and both intellectual and emotional intelligence * Technical Skills: Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills * Customer Service: Responds promptly and professionally to customer needs * Dependability: Works within deadlines and under occasional heavy workloads * Ethical: Treats people with respect; keeps commitments; inspires the trust of others; works with integrity; upholds organizational values * Positivity:  Optimistic, positive, and focused on elevating and bringing out the very best in themselves and others. Faculty and staff are invited to understand teammates' strengths and how they can complement each other. * Planning and Organizing: Prioritizes and plans work activities; uses time efficiently; manages multiple projects and tasks simultaneously * Quality: Demonstrates attention to detail, accuracy, and thoroughness Minimum Qualifications * Student of Christian Science preferred * Supportive of Principia's mission, vision, and values as articulated here https://www.principia.edu/about/mission * Proven ability to synthesize new procedures * Proven interpersonal communication skills; strong collaborative skills * Proven success in keeping records * Demonstrated ability to keep and maintain normal office communications including use of email and voicemail appropriately and returning messages * Proven experience in computer support of both the Intel-based and Macintosh platforms * College Degree in Information Technology preferred. * Microsoft Google Certifications a plus * Proven ability to work well with others in a very busy environment, a team player * Proven ability to take direction * Willingness and ability to work flexible hours and schedules as needs arise * Willingness and ability to study and test for professional development according to Principia's needs * Physically able to lift and carry up to 40 pounds, crawl under desks and tables, and wire jacks and patch panels in close quarters if needed Special Requirements * Maintain a home within 30 minutes of the St. Louis campus The statements above describe the general nature and level of work but are not a complete list of responsibilities and are subject to change at the discretion of Principia. The statements above describe the general nature and level of work but are not a complete list of responsibilities and are subject to change at the discretion of Principia. Equal Opportunity Principia, a mission-driven institution, believes every person has the right to an equitable and respectful educational environment and workplace. Principia does not discriminate on the basis of race, color, national origin, ethnicity, gender (identity or expression), sexual orientation, family status, disability, age, or military or veteran status. In hiring, admissions, and related decisions, Principia-as an institution with a religious mission-gives preference, where appropriate, to Christian Scientists.