The opportunity

Delaware North is hiring a full-time Training Analyst, IT Implementation Team to join our team in Buffalo, New York. As a Training Analyst, you will be responsible for ensuring that the needs of the property and the business are met with each application implementation. If you are seeking a role that provides career growth and a supportive work environment, apply to join our team!

Pay

Minimum – Anticipated Maximum Base Salary: $68,800 - $92,900 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What We Offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts
  
  

What will you do?

• Assist the project team with implementations, providing support where needed
• Document property assets, applications, and integrations, ensuring accurate records
• Test systems and create repeatable processes for training purposes, developing and engaging users in training programs
• Prepare documents and materials for seamless handoff to the client delivery and support team, integrating best practices into training sessions
• Comply with and enforce IT and company-wide policies and procedures, ensuring adherence to standards
  
  

More About You

• Associate degree or equivalent in information management, business administration, computer science, or a related field
• Minimum 2 years of relevant work experience in the hospitality or entertainment industry
• Proven confidence in providing training in an open forum
• Working knowledge of enterprise systems such as point of sale, hospitality, and Microsoft Office suite
• Experience in documentation, training, and project management
• Experience with SharePoint, CoPilot, and Service Now is a plus
  
  

Shift details

Day shift

Monday to Friday

Evenings as needed

Who We Are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.