An IT Technician's role is vital in ensuring that an organization's technology infrastructure runs smoothly. This is an onsite position that is full time. Their daily tasks can vary based on the specific needs of the organization, but here are the core responsibilities and daily tasks typically associated with the role: Responsibilities: System Maintenance and Troubleshooting: Regularly monitor and maintain computer systems and networks. Diagnose and resolve hardware, software, and networking issues. Perform routine updates, patches, and backups for systems and software. Technical Support: Provide technical support to staff or end-users in person, via phone, or remote desktop services. Troubleshoot and resolve computer-related issues, including operating system errors, software malfunctions, or connectivity problems. Hardware Setup and Installation: Install, configure, and maintain computers, printers, servers, and other office equipment. Ensure that all hardware is working efficiently and meet organizational requirements. Network Administration: Set up new hire's computers, setting up VPN, access to the shared drives, emails, printers and scanners. Assist in the setup, configuration, and management of network systems, routers, firewalls, and Wi-Fi. Monitor the network to ensure uptime and troubleshoot any connectivity or network issues. Security Management: Implement and enforce IT security policies, including virus protection, firewalls, and encryption. Monitor systems for potential security threats and ensure the installation of the latest security patches. Software Installation and Configuration: Install and configure operating systems, software, and applications for users. Ensure the software is up to date and troubleshoot any issues users may encounter. Documentation: Maintain accurate records of hardware, software, and network configurations. Document issues and resolutions for future reference. User Account Management: Create, modify, and manage user accounts and permissions. Set up email accounts and provide access to shared resources and systems. Training and Guidance: Provide training to staff on using IT systems, software, or hardware. Offer support in adopting new technology or software updates. Inventory Management: Keep track of all IT equipment, including computers, printers, cables, and accessories. Order replacement parts and new equipment as needed. Daily Tasks: Morning Check: Start the day by checking the IT systems for any overnight issues or alerts. Helpdesk Support: Answer helpdesk calls and respond to requests for assistance, addressing user issues with hardware, software, or network-related problems. System Updates: Apply updates and patches to operating systems and software across workstations and servers. Network Monitoring: Review the status of the network, looking for connectivity issues or potential threats. Monitoring MS account and spam settings. Hardware Setup/Installation: Set up new devices for employees, ensuring everything is configured properly (e.g., printers, computers, phones). Backup Procedures: Ensure that backup processes have completed successfully and that critical data is securely stored. Security Monitoring: Review security systems and logs to detect any unusual activity or potential breaches. User Account Management: Reset passwords or modify user permissions when necessary. Troubleshooting: Investigate and resolve any ongoing technical problems that users are experiencing, either remotely or onsite. End-of-Day Report: Update documentation and report any significant issues or maintenance performed during the day. Skills Required: Technical Knowledge: Strong understanding of computer hardware, operating systems (Windows, macOS, NetSuite, QuickBooks), and networks. Problem Solving: Ability to diagnose and resolve technical issues quickly and effectively. Communication Skills: Clear communication with both technical and non-technical staff. Attention to Detail: Meticulous in ensuring systems are configured properly and securely. Time Management: Capable of managing multiple tasks and priorities effectively. An IT Technician needs to be adaptable and proactive in resolving issues, maintaining systems, and supporting users within the organization. Their role is crucial in keeping the organization’s technology running smoothly and securely. Job Type: Full-time Pay: $23.00 per hour Benefits: Dental insurance Health insurance Paid time off Compensation Package: Holiday pay Hourly pay Schedule: 8 hour shift Monday to Friday Application Question(s): What is you pay expectation? Work Location: In person