Summary: Responsible for providing support for technology based solutions both locally and remotely. Expectation of feeling comfortable and confident working in a team environment and for upholding Zimmer Biomet's Corporate Policy. Expectation to have a customer first and results oriented mindset. Principal duties & responsibilities: * Provide direct customer support for Zimmer Biomet IT assets * Execute and help define IT processes and standards * Enforce global/local security policies * Fully document IT support issues and their resolution for increased team efficiency in meeting customer needs * Assist other IT staff and teams in various IT projects, as needed Expected areas of competence: * Ability to work successfully within a team and build effective working relationships * Customer-first and results orientation; acts with a sense of urgency to resolve internal customer IT issues and delivers results in an efficient and timely manner * Strong understanding of end-user IT technology; basic understanding of networking technology preferred * Microsoft 10 and 11, Dell Precision, Dell Latitude, ServiceNow * Effective interpersonal and communication skills (written/verbal) * Analytical and critical thinking skills * Must be able to multitask and prioritize work effectively * Has a winning attitude and instills a passion for winning with other team members, an attitude which is demonstrated by a "can do" approach Education/Experience Requirements * High School diploma required; bachelor's degree in Information Technology or related field preferred * Technical IT certifications preferred * Licenses/Certifications - Preferred: A+ Certification, Network+, MCP, MCSA, and MCSE. * 1-3 years of experience in computer maintenance and support or equivalent combination of education and experience Travel Requirements * Up to 10% Shift Information * Second shift * Timing of 3pm - 12am EST M-F What You Can Expect How You'll Create Impact What Makes You Stand Out Your Background Travel Expectations EOE/M/F/Vet/Disability