Graduate of any Technical or IT-related courses (such as BS Computer Engineering, Electronic and Communication Engineering, Electronics and Computer Technology, Computer Science and Information Technology)

• Must be proficient in internet usage, Microsoft Office products, various Operating Systems, and other productivity tools
• Must have good oral and written English communication skills
• Must have working knowledge in Desktop and Application support troubleshooting
• Must have experience in Incident Management
• Preferably with basic knowledge in Network and System Administration
• Preferably with certification in the following: Microsoft Certified Professional, A+, and/or Microsoft Desktop Support Technician
• Preferably with 1 year experience in technical support, Ticketing systems, and typical corporate IT client end-user requirements
• Preferably with working knowledge in the implementation or compliance to external Quality and Audit standard such as ISO 9001, ISO 27001, PCIDSS, etc.