Position Summary

At Elmington Property Management, we do things a little differently. We're not your ordinary property management group and pride ourselves on doing business with smarts while being unexpected. We thrive on showing investors, customers, and residents that property development & management doesn't have to be boring. Most property management companies refer to the team that keeps things running smoothly as "maintenance", but we are NOT most property management companies. Elmington focuses on providing the best service to our residents and our owners!

The IT Systems Engineer II is distinguished from an IT Support Specialist by expanding the technical role and operational procedures with little supervision and direction and demonstrating a high level of independent decision-making abilities. This role requires expertise in Microsoft Office 365, Azure Enterprise applications, and security systems administration. The engineer will collaborate with internal teams to ensure seamless integrations and provide training and documentation for stakeholders.

To be an effective Elmington Property Management teammate, you will need to:

• Have a tireless work ethic
• Think BEYOND the box
• Be confident and smart
• Be self-sufficient and self-motivated
• Think creatively
• NOT accept the status quo
• Work with passion
• Take pride in your work
• Be a good listener
• Offer a solution with every problem
• Be inspiring and empower your teams/portfolios
  
  

Knowledge/Skills/Abilities

• Exceptional verbal and written communication skills to liaise effectively with team members, leadership, and residents.
• Outstanding organizational skills to manage multiple priorities, tasks, and deadlines efficiently.
• A passion for chasing excellence and providing exemplary customer service.
• Define Project Scope and Deliverables: Review project scope and establish realistic timelines, parameters, and Statements of Work (SOW) for each project.
• Client and Technical Documentation: Document all new and modified systems to ensure clarity and continuity for the technical team and clients.
• Complex Network & Systems Configuration: Troubleshoot, configure, and implement servers, networks, and wireless solutions.
• Network & Security Skills: Hands-on knowledge of M365 Admin, Active Directory, Azure AD/Entra ID, TCP/IP, subnetting, firewall configuration, and VPN management.
• Automation & Scripting: Experience with PowerShell and automation of systems tasks.
  
  

Essential Job Functions

• Technical Lead for Project Implementation: Technical lead for project planning and hands-on execution for a variety of IT deliverables, collaborating closely with internal teams and clients to ensure seamless integrations.
• Service Desk Escalation Support: Act as a Level 2+ support for advanced issues escalated by the service desk.
• Microsoft Office 365 technical subject matter expert required. Preferred expert-level understanding and project-level experience in Exchange Online, Teams, SharePoint Online, Azure AD.
• Azure Enterprise application configuration/setup including SSO and application registration
• App registrations: Register and configure applications in the identity provider's portal, ensuring proper permissions and access controls are in place.
• Documentation and training: Create and maintain documentation for the setup and management processes and provide training to relevant stakeholders.
  
  

Specific Education Or Experience

• Education/Experience: Bachelor's degree or equivalent experience, with 5+ years of recent hands-on systems or network deployment and administration work, ideally within an MSP environment.
• Security Systems Administrator experience level or above on Defender, Entra, Intune, Compliance Manager/E-discovery
• Project Execution: Proven experience in managing Microsoft cloud solutions, server and email migrations, and IT project delivery.
• Advanced Systems Expertise: Proficiency with Microsoft Windows OS (10, 11, Server 2016, 2019, 2022), building servers from scratch, configuring storage solutions, and managing complex network environments on-prem, in virtualized environments, and in the cloud.
• Certifications: CompTIA A+ and Network+, with Cloud+ or Security+ preferred.
• MSP Tools & Technologies: Experience with ConnectWise Manage, ConnectWise Automate, and other MSP-focused tools.
• Server Proficiency: Solid understanding of Windows server implementation, configuration, alerting/monitoring, backup/recovery and virtualization. Experience with IP routing, DNS, DHCP and system security.
• Advanced Certifications: Microsoft M365 Fundamentals, M365 Administration, Entra ID for identity management.
  
  

Physical Demands And Work Environment

• Frequently sit, stand and walk.
• Regularly required to talk or hear.
• Frequently required to use hands or fingers to handle or feel objects, tools or controls.
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally lift and/or move up to 25 pounds.
• Vision abilities to include close vision, distance vision, peripheral vision and the ability to adjust focus.
• The noise level in the work environment is usually moderate.
• Temperature in the workplace is typically moderate, though the ability to withstand seasonal cold and heat of the outdoors is necessary.
  
  

The Elmington Experience

We're creating a different kind of company at Elmington. We promise we will never be ordinary, which we hope you can see by this job description. There will be many days you simply aren't comfortable. You will be pushed to accomplish more than you ever thought possible. You will be challenged by your team leader and your peers to achieve more and to find better ways. With that said, we know Elmington is not for everyone. BUT, if you believe in yourself, enjoy a challenge and appreciate working with exceptional people, then Elmington could very well be the last company you ever work for.

Elmington Property Management is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Elmington Property Management makes hiring decisions based solely on qualifications, merit, and business needs at the time.