IT Systems Analyst, School of Dentistry Benefits of working at VCU All full-time university staff are eligible for VCU's robust benefits package that includes: comprehensive health benefits, paid annual and holiday leave granted up front, generous tuition benefit, retirement planning and savings options, tax-deferred annuity and cash match programs, employee discounts, well-being resources, abundant opportunities for career development and advancement, and more. Learn more about VCU's benefits here. Job Code 39112 Recruitment Pool All Applicants Posting Number req7329 Unit School Of Dentistry MBU Department School of Dentistry, Department of Information Technology Department Website Link Location VCU Address 907 Floyd Ave, Richmond, VA 23284 USA Duties & Responsibilities Position Primary Purpose: Virginia Commonwealth University School of Dentistry, Office of Information Technology, is seeking applicants for a full-time IT Systems Analyst. The IT Systems Analyst will be responsible for providing day-to-day support to end-users of systems and peripherals at the VCU School of Dentistry and VCU Dental Care's diverse customer base. The ideal candidate should possess strong customer service skills; be able to problem-solve in fast-paced environments; collaborate effectively with a variety of stakeholders, including but not limited to teammates, outside vendors, faculty, staff and leadership to achieve shared goals; identify and implement emerging technologies to enhance established processes within IT and/or clinical environments; have a desire to learn and grow in the healthcare information technology field; and be comfortable working in a live clinical environment. Responsibilities: This position will provide: * General computer hardware and software support and troubleshooting for Windows and Apple devices * Assistance with system enterprise management and administration using Microsoft Endpoint Configuration * Manager (MECM), Microsoft Intune, Microsoft EntraID, Microsoft Active Directory, Quest KACE, and Jamf Pro * Support for clinical hardware and software, occasionally working with vendors to resolve complex software and hardware-related integration issues within multiple application ecosystems * Document standard operating procedures in Google Drive and Confluence Once trained, the position will provide primary support for clinical dental imaging and work closely with our Support Services and Infrastructure teams to support clinical endpoints and peripherals. Working hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, with occasional work required outside of normal business hours for endpoint upgrades, system updates, and maintenance. Qualifications Required Qualifications: * Bachelor's degree in Information Systems, Computer Science, or a related field, or equivalent practical experience * Advanced knowledge and skills in supporting and troubleshooting Windows and Mac endpoints and peripherals * Experience with endpoint management and encryption for Windows and Apple * Knowledge of OSD (operating system deployment) best practices for Windows 10 and 11, and support * Knowledge of Active Directory, BitLocker, and FileVault * Experience creating documentation for standard operating procedures in Google Drive and Confluence * Basic project management experience * Experience working in customer service * Experience with business process modeling * Familiarity with enterprise asset management best practices * Demonstrated experience working in and fostering an environment of respect, professionalism, and civility with a population of faculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a faculty member at VCU Preferred Qualifications: * Experience using a work order ticketing system * Working knowledge of endpoint security * Experience working with Jamf Pro * Knowledge of VDI infrastructure, including Citrix * Experience with Electronic Health Records (EHR) and Picture Archiving and Communication Systems (PACS) * Knowledge of dental equipment, including intraoral sensors, CBCT, PANOs, and intraoral cameras FLSA University Employee Job FTE 1.0 Exemption Status Exempt Restricted Position No E-Class UF - University Employee FT Job Category University Employee ORP Eligible No Salary Range $52,500 - $60,000 Compensation Type Salaried Target Hire Date 6/25/2025 Contact Information for Candidates Janet Sweeney [email protected] Documents Needed to Apply Contact information for at least three references