Campers Inn RV is looking for an
IT Systems Analyst! This role, located in
Jacksonville, FL (onsite) is responsible for supporting the IT team.
At Campers Inn RV, our vision is to be the Trusted Resource and preferred dealership for our employees, customers and partners, and the industry’s innovation leader and positive disruptor. Positioned for global growth, we are the most respected brand in the business, creating value with all of our dealerships by providing career opportunities for our employees and making our communities better. We are guided by our company’s values of Integrity, Teamwork, Continuous Improvement and Corporate Sustainability, at all levels and in all areas of both our business and individual work decisions and actions.
Established in 1966 by Art and Fran Hirsch, Campers Inn RV has grown to become the Nation's Largest Family-Operated RV Dealership with over 40 locations in 18 states. Established on the principle that every customer deserves to be treated fairly and with respect, we focus on providing 5-star customer service to everyone who walks through our doors. Since 2010, Campers Inn RV has been consistently named Top 50 RV Dealership in the U.S. and was recently named, by RVBusiness, one of the Top 5 Blue Ribbon RV Dealerships.
What We Offer
- Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education
- Comprehensive health and welfare plan to all full-time employees (30+ hours/week), including:
- Major Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance (Basic, Supplemental, Spouse, and Child available)
- Employee Assistance Program (EAP)
- Paid Time Off
- Qualified retirement plan (401k)
- Fair and competitive compensation
Position Summary: The IT Systems Analyst analyzes and optimizes Microsoft technology issues, opportunities, applications, and architecture. The IT Systems Analyst troubleshoots and resolves IT Support Requests and Tickets related to operational and management activities, financial and accounting activities, and executive needs for the company. The IT Systems Analyst provides 1st and 2nd Tier IT Support and develops technology solutions to support and enhance the corporate technology architecture.
Essential Duties & Responsibilities
- Provides Tier 2 IT Support for Microsoft Technology Stack, including Power BI, Power Apps, Power Automate, Active Directory, Entra, and SQL Server
- Performs Root Cause Analysis and documentation of all major issues
- Writes Code using Microsoft Development Platforms to resolve IT issues and enhance technology solutions
- Develops and supports Power BI Reports, Power Apps Applications, and Power Automate Flows for the sales, inventory, finance, budgeting, operations, and executive departments
- Creates Power BI reports and dashboards to support executive and departmental functions
- Serves as backup for Tier 1 Support to manage incoming IT Tickets
- Works closely with the business to ensure all solutions satisfy business requirements and are fully tested and validated by the business for deployment
- Leverages existing Microsoft Security protocols for security and data management
- Utilizes SQL Server tools and skills for troubleshooting and to support Reports and Apps
- Designs Reporting around existing AD
Knowledge, Skills & Abilities
- 3-5 years of experience with Microsoft technologies, including Power BI, Power Apps, Power Automate, AD, Entra, and SQL Server
- 3-5 years of experience with SQL database programming language
- 3-5 years of experience supporting Microsoft technology in IT Support role
- Willing to jump in and learn new systems, technologies, and processes
- Ability to manage time independently
- Good verbal communication skills
- Good customer service and interpersonal skills
Tools & Equipment Used
- Laptop, phone
- Physical Requirements/Working Environment:
- This position is primarily a sedentary position that works in a climate-controlled setting.
Travel: Minimal travel based on Project needs