Description: Pilatus is hiring an IT Systems Administrator to join our team in Broomfield, CO. In this role, you will perform a variety of system support and network administration tasks including installing, maintaining, and monitoring the operation of the LAN network. A successful person in this position will troubleshoot, diagnosis, and repair/fix network servers, desktops, laptops, peripherals, and software applications. Essential Duties/Responsibilities Provides technical support to internal customers on hardware, network, and software issues via phone, e-mail, or in person (tier-II help desk) Installs, sets up, upgrades, builds, maintains, secures, monitors, and troubleshoots: Windows Servers, including Terminal Services, Microsoft Exchange, Microsoft SharePoint, Backup utilities, VMware, and other special application servers Network components (wired and wireless), including routers, switches, access points, and network controllers Desktops, laptops, and computer peripherals such as printers, copiers, and scanners Cisco Unified Call Manager (VOIP) telephone system including voicemail, handsets, servers, switches, and softphones Computer software: installs, evaluates compatibility and security compliance with existing hardware, software, and operating systems Active Directory, including adding or updating user accounts and modifying security groups Mobile devices such as Smart Phones and Tablets running Windows, Android, or IOS operating systems Assists in maintaining security and data protection: Protects Pilatus’ intellectual assets by keeping information secure and confidential Works with IT Security Analyst to protect and secure IT resources Network protection on servers and workstations Installs and updates required protective software, Anti-Virus, Anti-Spyware, and disk encryption Evaluates and applies security updates on servers, workstations, laptops, and mobile devices Leverages the use of Microsoft WSUS server to automate patches Other Duties/Responsibilities Updates job knowledge by participating in educational opportunities and reading professional publications Evaluates and recommends new products to improve security, reliability, and performance of the environment Documents system architecture, policies, procedures, configurations, and guides Works with hardware and software vendors to accomplish critical tasks Supports Pilatus aircraft documentation and interactive manuals, for both in-house and external users Assists the IT Director with additional tasks and projects as required Requirements: Skills/Qualifications Bachelor’s degree or equivalent combination of training and experience 2 – 4 years of experience in IT administration and support Strong knowledge of Microsoft Operating Systems and Applications, including Windows clients, Windows Servers, and Office suites LAN knowledge and maintenance (Cisco and/or Aruba Network Hardware experience a plus) Experience with SharePoint workflows and forms preferred Microsoft Azure/M365 experience preferred Problem solving with strong quality focus High level of customer service orientation to support users’ immediate needs Team-orientation with ability to work independently Some after-hours work is required for system maintenance and upgrades Ability to conform to new procedures, policies, and technology What We Offer 11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus 90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually 401(k) retirement plan matching up to 6% Life and long-term disability insurance premiums paid in full Tuition assistance available annually after the first year The salary range for this position is $71,829 - 90,856 per year depending on experience. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. Pilatus Business Aircraft Ltd was founded in Broomfield, Colorado in 1996. Pilatus’ new 118,000 square foot facility is custom-designed to conduct aircraft interior and exterior completions for all PC-12 NGX and PC-24 aircraft delivering to North and South America. This new completions center consolidates the operations Pilatus has performed at the Rocky Mountain Metropolitan Airport for over 20 years. With over 2,500 employees and about 150 apprentices at its headquarters in Stans, Switzerland and completion center in Broomfield, Colorado, the Pilatus family unites people from over 40 countries. We offer a secure, innovative, international, and sustainable work environment. Courage, vision, and outstanding performance have made us a strong company. Our culture is shaped by a high level of quality awareness, close customer relationships, and a high degree of employee commitment. Pilatus Business Aircraft Ltd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. To submit a paper application, please mail your resume to 12300 Pilatus Way, Broomfield, CO 80021 Attention: Human Resources. No walk-ins please. If personalized assistance is needed to complete an online application for this position, please email [email protected] with your request.