The Network Technician provides technical support services for desktop computers, laptop computers, printers, tablets, monitors, scanners and other peripheral devices. Services will include device deployment, software installation, testing network connections, troubleshooting services and repairs. Service requests will be tracked and documented in service management software.

• MINIMUM One year of experience in customer service role
• Hands-on experience with the installation, repair and troubleshooting of personal computers.
• Technical certifications a plus Job.
• General knowledge of desktop and laptop computers, printers and other computing equipment.
• General knowledge of operating systems (e.g., Windows) and popular software solutions (e.g., Office 365, Internet browsers).
• General understanding of networking concepts and networking equipment including hubs, routers and cabling infrastructure.
• General understanding of information security concepts and software (e.g., Windows Defender, McAfee AntiVirus, BitLocker, ForeScout Network Access Control).
• Commitment to providing superior customer service and delivering work in a timely and accurate manner following established company standards.

MUST HAVE:

• Strong commitment to providing superior customer service
• Hands-on experience with the installation, repair and troubleshooting of personal computers; preferably Windows 11

Thank You