Join a world-class team that is providing innovative technology solutions for our global customers. The position of IT Support Technician supports employees primarily in our Peabody MA location, while working with and reporting to our central facility in North Sutton NH.

Key Responsibilities:

• Support internal staff and provide solutions to their problems while working within defined SLAs
• Configure, Deploy and Troubleshoot hardware, software and network devices
• Work with other members of the IT team to ensure the security and resiliency of the corporate network
• Both follow and create documentation of processes and solutions to issues
• Assist with the training and onboarding of new staff

Functions Reporting to the IT Support Technician:

None.

Requirements:

Our ideal candidate brings a wealth of experience and should possess the following:

• Associate’s or Bachelor’s degree in Information Technology or related field
• 2-4 years of experience in a customer support role
• Strong verbal and written communication skills
• Experience similar to A+, MSCA or CompTIA
• Strong Knowledge of Microsoft Windows Operating Systems
• Ability to work with and around ITAR resources

Join our Team

Labsphere leads the photonics industry in its ability to generate, detect, and manipulate light to help people and businesses work better. Founded in 1979, we are trusted leaders on the front lines of inventing solutions that advance the future. As part of the Halma Group of companies, we strive for perfection with products that are certified to the highest standards, so our customers don’t need to prove to auditors that their equipment meets regulatory requirements. Labsphere is headquartered in North Sutton NH with offices in Peabody MA and Shanghai China.

International Light Technologies Inc. (ILT) has been developing a broad range of products and solutions for light measurement, scientific and instrumentation light sources, specialty and customized LED lighting solutions, and testing and calibration services for over 55 years. ILT joined the Halma plc group in 2022 and merged with Labsphere in 2024.

Whether its remote sensing and consumer products or lasers and lighting or medical devices and automotive technologies, our diverse, experienced team continually answers the call to apply our creativity and experience towards engineering answers for tomorrow’s next big challenge, confident in the understanding that the future is limited only by our imagination.

With more than 135 employees worldwide, including in the US, Europe, and Asia, we continue to grow as part of the of Halma plc group of companies. Halma is an international market leader in safety, health, and environmental technology headquartered in Amersham UK.

We offer a comprehensive compensation package and health and wellness benefits. Also, as a member of the Halma Group of companies (www.halma.com), our employees enjoy excellent career development, networking, and advancement opportunities worldwide.

Equal Opportunity Employer (US)

Labsphere, Inc. is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.