Cogent IT is looking for a full-time Help Desk Technician to join our team. If you love to help people use technology, we'd like to speak to you. An ideal technician will provide technical support and develop technical solutions to help our clients become more effective, productive, and successful. Responsibilities for this position include: · Perform hardware and software installations, repairs, upgrades, and problem solving as needed on Mac workstations, PC workstations and Windows servers. · Provide technical support and individualized assistance to end-users in a deadline-oriented environment. · Create and maintain documentation for the administration, maintenance, and use of supported systems. · Identify problems and develop solutions to increase operational efficiency. If you want to apply for this position you'll need: · An AA or BS in Information Technology, Management Information Systems or a related field, or equivalent work experience. · 3 or more years experience providing technical support. · Experience supporting Apple devices. · Microsoft Windows Server functions. · Experience troubleshooting 2D/3D design software and associated technologies. · Experience working with printers and fonts. · Networking knowledge. If you want to succeed in this position, you'll need: · The ability to empathize with clients. · Excellent oral and written responsiveness and follow through. · Ability to perform root cause analysis to identify and resolve problems. · Strong organizational and time management skills. · Passion to explore new technology and the ability to apply solutions. Cogent IT is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed servicemember status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable federal, state, or local laws. Job offer contingent upon background screening. Job Type: Full-time Pay: $48,000.00 - $65,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Life insurance Paid time off Schedule: 8 hour shift Monday to Friday Ability to commute/relocate: Portland, OR 97209: Reliably commute or planning to relocate before starting work (Required) Work Location: In person