Summary Under limited supervision, acts as the primary Campus resource for installations, maintenance, and troubleshooting for workstations, printers, phone system, email and network and server support. Essential Functions * Perform set-up, and installation of desktops, laptops, printers, all-in one shared print devices, projectors, and VoIP phones. * Perform on-site analysis, diagnosis, and resolution of workstation, printer, email, phone, and some basic network issues (e.g., routers, firewalls). * Receive and respond to incoming calls, chats, emails, and tickets from IT Help Desk * Applications regarding user issues within the scope of responsibilities. * Manage time efficiently to make sure SLA's are met. * Liaise with vendors and 3rd party support resources as needed to troubleshoot and resolve issues. * Promote and adhere to departmental and organizational information security policies, standards and procedures. * Fulfill project-related tasks assigned by supervisor. * Prepare student computers to meet academic requirements. Reviews conducted to determine updates needed. Assisting in the organizing and preparation for those systems to deliver the required academic environment. * Assist IT Operations with deploying new equipment at the campus locations. Working with corporate tech teams to define and deliver major infrastructure changes geared toward improving performance of on-campus environments. * Serve as primary resource for On-boarding new employees and temporary worker's/consulting resources including all office hardware and email and user IDs. Includes termination processing. * Perform certain activities with regard to security systems on campus in support of HR and Security team requests. * Performs miscellaneous job-related duties as assigned. Knowledge / Skills * Experience with all iterations of the following software: * Microsoft Windows * Windows Server * Microsoft Office * CompTIA Certification highly recommended * Microsoft certifications highly recommended * Project Management Certification a plus * Mac OSX and VMware a plus * Strong people skills * Excellent customer service * Good written and verbal communication skills * Self-motivated and can work in a team environment with little supervision * Ability to handle multiple tasks and challenging priorities * Hands-on experience with Microsoft Windows Operating Systems and Office software products * Basic working knowledge of VoIP * Basic understanding of imaging, internet, telecommunications setup and diagnostics * Basic understanding of virtualization both servers and desktops * Basic understanding of PC over IP (PCoIP) * Basic knowledge of routers and firewalls Qualifications Education and Work Experience * High School diploma or GED Required * Bachelor's Degree in Technology related field of study or a minimum of four (4) years hands-on experience with Microsoft based workstations, laptops, printers, server environments. Proven success in delivering Technology Project assignments required Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, use hand to lift, handle, or feel; talk and hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to sit; climb or balance, stoop, kneel, crouch or crawl. The employee must frequently lift and/or balance up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, and depth perception. AAP/EEO Statement Spartan College provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated. In keeping with the above conviction, Spartan College is committed to assuring that: All recruiting, hiring, training, promotion, compensation, and other employment related programs are provided fairly to all persons on an equal opportunity basis without regard to race, creed, color, religion, sex, age, national origin, disability, veteran status, or any other characteristic protected by law; Employment decisions are based on the principles of equal opportunity and affirmative action; and all personnel actions such as compensation, benefits, transfers, training, and participation in social and recreational programs are administered without regard to race, creed, color, sex, age, national origin, disability, veteran status, or any other characteristic protected by law. Benefits * 401(k) and Employer Match * Medical insurance * HSA/FSA * Dental insurance * Vision insurance * Life insurance * Paid time off * Employee Assistance Program * Tuition Reimbursement/Employee Scholarship Spartan is private equity backed company.