JOB ANNOUNCEMENT

DATE: 2025.04.23

POSITION: IT Support Specialist

RESPONSIBLE TO: Chief Operating Officer

COMMITMENT (HOURS): Full-time (40 hours/week)

STATUS: Non-Exempt (3 months orientation period)

APPLICATION DEADLINE: Open until filled

JOB SUMMARY: Family Bridges is seeking a self-motivated, energetic IT Support Specialist to provide exceptional IT support to our multiple program sites in Oakland. The IT Support Specialist is responsible for implementation, maintenance and support of the technology systems that Family Bridges uses. The primary duties include responding to hardware and software problems, updating system software, and tracking the data and communications used on their network.

MAJOR DUTIES AND RESPONSIBILITIES:

• Provide technical support to staff members and troubleshoot computer problems in a timely manner
• Review diagnostics and assess the functionality and efficiency of systems
• Implement security measures
• Monitor security certificates and company compliance of requirements
• Provide support to company staff on VoIP phone systems
• Install and update company software and hardware as needed
• Anticipate and report the cost of replacing or updating computer items
• All other duties as assigned
  
  

QUALIFICATIONS:

• Associate degree in related field - preferred
• Bi-lingual in Cantonese / Mandarin - preferred
• Experience in and knowledge of technology
• Working knowledge of relevant operating systems, software, and programming
• Extensive PC hardware experience
• In-depth understanding of Microsoft Windows
• Working knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint
• Effective communication skills, including speaking, writing, and active listening
• Self-starter and team player
• Good organization, time management, and prioritization
• Excellent problem-solving and critical thinking skills
• Keen attention to detail
• High aptitude for learning
• Efficient troubleshooting abilities
  
  

ADA REQUIREMENTS:

• Vision 20/20 w/correction
• Ability to communicate effectively both verbally and written required
• Mobility – walk / travel to 5 sites
• Able to work on weekends and early / late shifts
• To lift a minimum of 20 lbs
  
  

SALARY RANGE: The target hourly rate for this position is $31.30 to $33.70+ per hour. Compensation and benefits will vary based on employment status and scheduled work hours. The final hourly rate will be determined based on the candidate's education, experience, and skill proficiency.

To Apply: Please submit your resume via mail, fax, or email to:

• Human Resources, Family Bridges, Inc., 168-11th Street, Oakland, CA 94607,
• Fax: (510)839-2435 or E-mail: [email protected]
  
  

Family Bridges, Inc. is a non-profit multi-services community-based organization that has been serving the Asian American communities in the East Bay for more than 55 years. Family Bridges, Inc. is an equal opportunity employer regardless of race, color, religion, sex, national origin, marital status, sexual orientation, age or disability.

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