Join GPD Group, where our purpose is to improve the well-being of our employees, clients, communities and business partners by transforming opportunities into success. We are passionate about the work we do and the relationships we build with clients. Our employee ownership structure fosters a non-hierarchical collaborative work environment, where everyone is encouraged to share their ideas and creativity to the betterment of the organization and our clients. This structure also enables each associate to explore and expand their talents, reach their full potential, and deliver to the core traits that guide GPD group and allow us to deliver successfully for our clients.

For more than 55 years, GPD Group has been providing architectural, engineering and planning services to clients across the United States. With a diverse team of over 800 professionals working in 13 different offices, it is our passion for our work and our commitment to our purpose that unites us.

This Columbus OH-based position will help provide on-site support services to employees located in Columbus OH, Louisville KY, and Indianapolis IN with travel requirements up to roughly 25% of the year (roughly one week per month). We are seeking an experienced self-starter who can succeed in a fast-paced environment with remote supervision. If you have been part of a one- or two-person team supporting a small business and you are looking to move into something bigger – apply now!

All Ideal Candidates Will Possess

• Bachelor’s Degree in an IT-related field of study, IT Certifications or recent 5 years’ experience in an IT-related role demonstrating appropriate skills and capabilities.
• Excellent inter-personal, verbal, and written communications skills.
• Excellent attention to detail and the ability to quickly research and resolve issues.
• Demonstrated experience working in a collaborative team environment with technicians in multiple offices.
• Demonstrated experience supporting end-users with technology issues and assisting with other technology-based solutions including conference rooms, digital signage, computer networking and storage, and cybersecurity efforts.
• Experience with a variety of computer hardware, software, and peripherals including laptop computers, mobile devices, print solutions, and conference room technologies.
• Experience supporting common and uncommon business software applications and tools.
• Experience with CAD or Engineering software applications are a plus.
• Experience using Help Desk Ticket systems to create, manage, update, and close tickets.
• Basic knowledge of TCPIP and fundamental networking concepts including VLANs, Wi-Fi, and basic Cybersecurity concepts.
• Ability to work effectively and efficiently with remote supervision.
  

Duties & Responsibilities

• Respond to and diagnose problems through discussion with end-users providing timely resolution to end-user problems, complaints, and inquiries.
• Strong troubleshooting skills to resolve hardware and software issues.
• Deliver basic end-user training/guidance as necessary.
• Collaborate with other IT service desk technicians, following escalation procedures as necessary.
• Perform new-hire IT orientation for successful onboarding of new employees in regional offices.
• Work closely with others on the Service Desk Team providing guidance as needed to continuously improve performance of the team and improve end-user satisfaction.
• Provide coaching and mentoring to lesser experienced service desk technicians as needed.
• Receive, enter, and update help desk incidents and requests using an IT ticket system.
• Create knowledgebase articles to document solutions and how-to procedures.
• Install, configure, and support common computer hardware, software, and peripherals; including mobile devices such as smart phones and tablets.
• Assist network and security administrators with onsite tasks on request.
  

Position Details

• Location: GPD Office, Columbus, Ohio
• Full-Time (40 hours/week), Monday-Friday with limited on-call duties during evenings and weekends
• Travel requirement is roughly 25% within a 250-mile radius of Columbus OH and occasional team meetings and training activities in the Akron OH headquarters as appropriate.
  
  

GPD Offers a Compensation And Benefits Package Which Includes

• Health Insurance
• Dental Insurance
• Life Insurance
• Short Term & Long Term Disability Insurance.
• Vision Insurance
• 401(k) with matching and company contribution
• Bonus
• Vacation & Sick Time
• And much more…
  
  

Equal Opportunity/Affirmative Action Employer-M/F/Disabled/Vet

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify