Responsibilities

Individual tasks vary depending on the type of technical support you are providing, but in general, you'll need to:

• keep computer systems running smoothly and ensure users get the maximum benefit from them
• install and configure computer hardware operating systems and applications
• monitor and maintain computer systems and networks
• provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
• troubleshoot system and network problems, diagnosing and solving hardware or software faults
• replace parts as required
• follow diagrams and written instructions to repair a fault or set up a system
• support the roll-out of new applications
• set up new users' accounts and profiles and deal with password issues
• respond within agreed time limits to call-outs
• work continuously on a task until completion (or referral to third parties, if appropriate)
• prioritise and manage many open cases at one time
• rapidly establish a good working relationship with customers and other professionals, such as software developers
• test and evaluate new technology
• conduct electrical safety checks on computer equipment.