• 6 month contract opportunity with extension
• Competitive hourly rates
• Great team and culture

Desktop Support officer | L2 IT Support officer | IT Support Analyst | IT Field support officer

Your new company

A great opportunity to work for a leading education centre in WA.


Your new role

You will provide IT support for commonly used computing platforms including desktops, laptops, mobile devices, AV/video conferencing equipment, peripherals, software packages, and operating systems.

• Provide support and troubleshooting for general IT incidents and requests across a varied estate, including specialist teaching and/or research solutions and applications.
• Troubleshoot and resolve IT issues over multiple channels including phone, email, and service desk, escalating issues to the appropriate operational IT teams as required.
• Adopt the agreed service delivery and support processes to ensure efficient and effective delivery of solutions, applications, and IT support services.
• Ensure all procured assets are tracked in the asset management system, ensuring compliance for audit purposes.
• Provide support to maintain the in-venue audio-visual equipment across the University as required.
• Deliver, set up, and configure desktop and workstation computers across the organisation
• Create supporting documentation of technical problems, error messages, troubleshooting steps, and action plans, ensuring the technical knowledge base is kept up to date.

What you'll need to succeed

• Proven experience in IT support and troubleshooting.
• Strong knowledge of computing platforms, software packages, and operating systems.
• Excellent problem-solving skills and ability to perform root cause analysis.
• Ability to work proactively and independently.
• Strong communication skills and ability to work effectively in a team.
• Familiarity with asset management systems and compliance requirements.

What you'll get in return

6-month contract with possible extension

Competitive daily rates

Growth and development


What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.