• 6-month fixed term contract, Melbourne CBD location, Hybrid working arrangement
• Collaborative, creative, and supportive work environment
• Work with a market leader in mental health & wellbeing
  
  

Converge International is a wholly Australian owned organisation with the wellbeing of people and their workplaces at the heart of all we do. We are a leader in providing health & wellbeing and people risk management solutions. We provide a range of Employee Assistance Programs, crisis response and consulting services. This is your opportunity to work with some of Australia's largest organisations in various industries including, government agencies and corporate organisations.

About The Role

We are seeking an IT Officer to support our growing business and provide exceptional IT assistance. You will have excellent customer service experience as well as problem-solving skills to support our employees and contractors nationally with our internal IT systems. You will also ensure security and integration of operational systems alongside the wider IT department.

In This Role You Will

• Be required to provide level 1 and 2 Support for all employees nationally
• Manage calls, ticket queue, image/configure laptops, desktops and printers
• Problem solve and assist with IT Systems and Applications
• Provide desktop/hardware support, printer diagnostics and troubleshooting assistance
• Have a great opportunity to continue your professional development in a Microsoft Office 365 based environment
  
  

To Be Successful, You Can Demonstrate

• L1 - L2 helpdesk support experience is required working with an IT ticketing system
• Experience working in an ITIL based IT support environment
• A fast learner, capable of working in a fast-paced environment
• High analytical and problem-solving skills
• Excellent written and verbal communication skills
• Solid technical troubleshooting experience
• Solid focus on providing excellent customer service
• Experience working within a Microsoft Office 365 environment
• A bachelor’s degree in an IT related discipline (highly desirable)
• 2 years’ experience in IT support or technical support role
  
  

Our Commitment To You

• Competitive remuneration
• Volunteer leave
• Paid parental leave
• Purchasing of additional leave
• Flexible working arrangements
• Flexible, diverse and challenging work
• Access to training and professional development
• Career development through internal mobility
• Lifestyle discounts – Private Health Insurance discount, retail discounts, and more.
  
  

Why Join Converge?

Working at Converge means joining a diverse, talented, and caring community where our people feel included, valued, and connected. We are passionate about transforming the wellbeing of people at work. Converge is committed to an inclusive culture where everyone is treated with respect and supported to thrive. We encourage and support applications from people of all levels of experiences and abilities, ages, diverse backgrounds, and cultures, including First Nations people and the LGBTQIA+ community.

If this sounds like the ideal role for you, click ‘Apply now’ to complete the online application.

For more information visit www.convergeinternational.com.au.

Please note that Converge will not ask you for personal details, including banking details, when you are undergoing the recruitment process. Talent Acquisition Consultants will only contact you via email and/or phone call, not through social media channels. Any details provided will be store securely in line with Converge International’s Privacy Policy which is available on our website by visiting https://convergeinternational.com.au/privacy-policy/