Summary

The IT support Manager will oversee the delivery of IT support services and manage client-facing technologies across the organization. They will also drive continuous improvement in IT service delivery, foster collaboration across teams as a liaison, and uphold security and compliance standards.

Requirements

• Bachelor’s degree in IT, Computer Science, or related field; equivalent experience may be considered.
• Experience with automation processes within Microsoft 365, Co-Pilot, SharePoint, Entra, etc.
• Proven experience in IT support and client technologies management- leadership experience
• Excellent interpersonal and communication skills.
• Strong analytical and problem-solving abilities.
• Knowledge of client device lifecycle management, IT service desk operations, and end-user support best practices.
• Knowledge of IT security principles, compliance standards, and risk management.
  
  

Preferred

• Certifications including ITIL, CompTIA A+, or related credentials.
  
  

This is a 6-month Contract-for-Hire onsite opportunity for our Minneapolis, MN client. Employee benefits include Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately vested company match) available with TriCom during the contract period. H1-B Visa sponsorship is not available for this position. No third-parties, please.