Job Type: Permanent - Full Time
Location: Sydney
Job Category: Information Technology
About Us
We are a leading Australian insurance solution provider with Australia's leading Insurance companies as our clients.
Our core product is Axelerator - an innovative, modular, and fully flexible software platform designed from the ground up for rapid tailoring of bespoke insurance solutions.
We have built our reputation on having the most innovative and adaptable software in the market.
Join our great team of 100+ in building leading edge solutions for our insurance Industry clients.
Job Description
The Role:
Axe Group is seeking a talented, and driven individual to fill its IT Support Engineer position within the Managed Services team.
The role will manage support for both our internal staff, and our clients, ensuring quick resolution of issues, and escalating as required.
The role requires strong technical experience as it is expected that they will be hands-on in resolving staff desktop and server issues, performing initial analysis of system issues and performing application updates.
The role will suit those with strong problem solving and communication skills, enjoys staff and client interaction, and has a keen interest in technology.
Requirements
Requirements for this role – MUST HAVE
- Someone with minimum 2 years' experience in an SME environment of between 80-150 people in Australia.
- Good with people, naturally personable, easy to talk to and work with.
- Experience with Linux and Office 365.
- This role will require occasional evening or weekend work to support projects or to address operational needs.
- Must be willing to work Hybrid.
- Able to work with minimum supervision.
Desired Skills And Experience
Key Responsibilities:
- Manage both internal and external support requests, ensuring timely updates within defined SLAs, and providing tiers two or three support when necessary.
- Be the primary contact, and incident manager for major incidents, coordinating technical expertise, managing communication and escalations, tracking incident tasks through to resolution.
- Monitor system performance, proactively addressing issues, and provide reporting against defined SLAs.
- Manage application deployment schedules and implementation.
- Attend standups, and other meetings as required, to assist in the management of support requests.
- Managing third parties based on their commercial obligations, including associated support requests, and assisting in risk reviews and contract negotiations.
- Proactively identifying improvements to reduce support requests.
- Investigate and implement tools, and processes, to improve management of support requests, and application deployments
- Establishing and maintaining strong relationships across teams and with staff/clients.
- Documenting solutions and providing self-help docs for common issues.
- Managing staff equipment, including purchasing, configuration, distribution, budgeting, asset register, and stock.
- Maintaining Linux servers, including applying security patches, configuring user access, installing applications and services.
- Supporting basic security tasks such as monitoring and following up staff to correct vulnerabilities.
- Undertakes other duties as required to support or enhance the mission and reputation of Axe and managed services.
Skills
- At least 2 years' experience in a similar role or similar environment.
- Requires excellent communication and problem-solving skills, along with patience and flexibility.
- Experience with Windows 10/11, Office 365, and general networking and security.
- Basic Linux experience.
- Optional experience in scripting (Python/Bash) is an advantage.
- Would suit someone interested in moving into DevOps or Security.
- Hybrid position
- ITIL V3 certified
If you think this role is the right fit for you, check out the website www.axegroup.com, follow us on LinkedIn and we invite you to apply.
Please send your resume in PDF format.
To qualify for this role, you must currently live in Australia and have a full Australian work visa.