该职位来源于猎聘 This is a "hands on “role where support is often provided face to face and over the telephone in the workplace which requires a calm, professional and sensitive approach.

• Provide telephone and email support for internal users
• Microsoft365 User Administration
• Starters / Movers / Leavers Process
• Backup administration and testing
• Ensure that all problems are accurately logged within Helpdesk system, resolved promptly and efficiently or escalated where appropriate
• Document new and update existing IT procedures
• Assist with projects of all sizes including technology infrastructure and software projects
• Overall management and responsibility for the efficient handling of support requests
• The ability to conduct and participate in client meetings / system demonstrations
• Remote support for clients regardless of location
• Software installation, desktop imaging, software inventory and monitoring
• Configuration and installation of physical and virtual servers
• Administration and configuration of Cisco Networking devices.
  
  

(Switches / Firewalls) Qualifications

• Minimum of 3 years’ experience delivering 2nd/3rd level IT Support
• Professional manner with excellent communication skills
• Experienced in installing, supporting and troubleshooting :
• Windows 11, o Microsoft Office 365, o Exchange o Active Directory, o Networking (DNS, DHCP, TCP/IP), o VMware/Hyper-V o Remote Access tools
• Remote Access tools, Mobile device configuration (iPhone / iPad)
• Able to work under pressure, and to listen and interpret customer needs accurately in a positive attitude
• Able to plan own time effectively