• Full-time, permanent role with flexible work options and career progression.
• Gain hands-on experience with a forward-thinking and dynamic company.
  
  

About Our Client

Our client is a leading technology solutions provider known for delivering high-quality services to clients across diverse industries. With a strong focus on innovation, security, and customer satisfaction, they foster a culture of continuous improvement and technical excellence.

Job Description

• Provide Level 2 and 3 technical support to end-users via phone, email, and remote tools
• Troubleshoot and resolve escalated incidents and service requests, including complex hardware, software, and network issues
• Manage and maintain IT infrastructure, including servers, network, and cloud services
• Mentor Level 1 technicians and help grow technical capability across the team
• Collaborate with other IT teams to implement and support IT projects
• Assist with IT asset management and inventory control
• Liaise with vendors and third-party providers as needed
  
  

The Successful Applicant

• Proven experience in a Level 2/3 Service Desk or IT Support role
• Solid technical knowledge across Windows, Active Directory, O365, and networking fundamentals
• Experience with virtualisation (e.g. VMware, Hyper-V) and cloud platforms (Azure preferred)
• Excellent verbal and written communication skills
• Confidence working with clients in both remote and face-to-face settings
• Relevant certifications (e.g. Microsoft, CompTIA, ITIL) are advantageous
  
  

What's on Offer

• Opportunity to tackle complex issues and contribute to meaningful projects
• Supportive and collaborative team culture
• Career development with training, certifications, and progression pathways
• Hybrid work model offering flexibility
  
  

Contact: Patricia Nguyen

Quote job ref: JN-052025-6732651