IT Support Engineer - SC cleared

Inside IR35 around £200 per day

Monday to Friday, 09:00–17:30 at Central London

Occasional Travel: Minimal travel to other sites may be required - therefore driving license is Essential

About the role

We are seeking a customer-focused IT Engineer to join the Tech Support Team focussing on providing IT Support for a Public Sector client based in Central London. This is an exciting opportunity to work within a high-profile environment providing hands-on IT support to Gov teams. You will be a key point of contact for resolving technical issues and ensuring the smooth operation of user IT services.

What will you do?

• Deliver first and second-line technical support to end-users
• Troubleshoot and resolve hardware, software, and peripheral issues.
• Manage user accounts, permissions, and configurations within GOV-compliant environments.
• Provide excellent customer service and maintain a professional demeanour at all times.
• Escalate more complex issues to appropriate support teams where necessary.
• Ensure all incidents and requests are accurately logged and managed via the service desk system.
• Maintain documentation and contribute to knowledge base updates.
• Be willing to support other sites on rare occasions, which require driving a van (provided)

Essential Skills and Experience:

• Proven experience in a similar IT support or service desk environment.
• Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking concepts.
• Confident in diagnosing hardware and software issues.
• Excellent interpersonal and communication skills.
• Ability to manage and prioritize multiple support tickets efficiently.