Kforce has a client that is seeking an IT Support Engineer in Fremont, OH. Responsibilities: (75%) End User Support: * Provides support to office staff and plant personnel, serves as an escalation point for the Helpdesk * Accurately records activities in ticketing system * Logs equipment details and assignment in asset management system * Identifies frequent/common issues and follows escalation procedure for problems/major incidents * Maintains relationship with facility management (Plant Managers, Plant Controllers, etc.) * Undertakes small projects based on business requirements as assigned by manager (10%) Vendor Coordination: * Oversees related IT contractors for daily support and project activities * Responsible for timely scheduling and task assignments * Reports on completion and quality of work * Ensures compliance with Ardagh needs and standards (10%) Process Improvement: * Identifies gaps or inefficiencies in existing operations and proposes solutions/improvements * Participates in idea generation for improvements * Execute agreed upon solutions to completion * Contributes to knowledgebase articles and documentation (5%) Order and Receipt Processing: * Submits purchase requisitions as needed for approval by manager * Timely receipt of goods in procurement system * 24x7 On-Call Support for assigned weeks, primary point of contact within IT Support for all High Priority issues during these periods* Associates degree and 3 years of IT support and/or IT infrastructure experience or Bachelor's degree and 1 year of IT support experience * CompTIA A+ or Network+ * Microsoft MD-100: Windows 10 or Microsoft Office Specialist * Willingness to obtain one or more common industry certifications within the first 60 days of employment * Familiar with IT Concepts: Networking (DHCP, DNS, LAN, WAN, etc.), Hardware Components (RAM, CPU, SSD, etc.), Microsoft Windows 10, Microsoft Office 365 * Excellent critical thinking, problem-solving, and troubleshooting skills * Strong written and verbal communication skills